Liz Walker Mcknight D.
False advertising
I have shopped at Kohls for many many years! I love the store and use my coupons and Kohls cash faithfully. I received a coupon for 40% off for one day only 11/12/2023. I went shopping and purchased many things. There was no mention anywhere on the coupon that there were exclusions. When I checked out I saw that many items I purchased did not include the discount. I went to customer service and was told that there are many exclusions. I asked how do I know what these exclusions are. She said on your receipt if there is an arrow by the item it is excluded. I asked well how do you know in advance before you make your purchases. She said you have to go to the Kohls website to see what is excluded. I have always purchased ASICS and New Balance shoes and always got the coupons. But when I looked at the website those shoes are now excluded from using coupons. Actually the list is so long about what is excluded it’s probably about 90% of the store! So I am very disappointed that Kohls coupons say nothing about exclusions and so much is excluded! Needless to say I took many things back. I think this is a lawsuit waiting to happen as their advertising is false!