Knotty KnickersReviews of knottyknickers.co

I ordered here twice in 2 different sizes, and nothing fit right. I had two subscriptions in M and L. To prevent having double order, I emailed the support team to cancel my duplicate subscription. They did it with absolutely no problem. I waited for another L panty to come in the mail and I realized it was the same issue to I emailed support to cancel my subscription again. All of a sudden, cancelling my subscription is something they can't do? And it's been back and forth emailing support where they just give me the run around. These tactics are predatory and are just trying to keep my subscription active so they can take more payments out. This is completely unprofessional and I am not tolerating it. I was compliant before and just wanted to cancel, and now I am demanding a refund in full since they want to make me go on a wild goose chase to cancel a subscription.

The price is tempting and you get what you paid for. However, these were so poorly made that it I could have bought better quality just as cheaply from walmart. The holes for the legs in the underwear were crooked and I had several strings hanging when i opened my package. I contacted customer service to cancel my subscription and they answer very quickly so that was nice.

Scam scam scam stay away from this company. I've paid them for three months and received nothing. Automated email saying they will get back to me and never do. Cannot cancel my subscription from the website like it says. May have to change my back account info so they will stop charging me.

I ordered from them in September. No tracking number was provided. After I realized my expected date of delivery had passed, I reached out to their “customer service”. What you get is an automated message and when they finally do message you, it’s the same message over and over. I messed up and didn’t put my street address when ordering. When I inquired how to find my package they instructed me to go to my local USPS and ask if they received it. I did, they said they hadn’t received anything without a street address. I kept in contact with them over two months and inquired about a tracking address. I was told they don’t give tracking numbers for standard mail. Therefore, I would have no way of knowing if they even sent it out. I was so upset because I ordered a subscription and extras and planned to keep the subscription going. However after dealing with the sham of customer service they offer, I’m not interested in doing any business with these scammers other than getting my money or product that i paid my hard earned money for. I recently got in contact with them again and demanded they show me proof of delivery because how would I know they even sent it out if I didn’t receive it? THEY SENT ME A TRACKING ADDRESS. THEY LIED TO ME FROM THE VERY BEGINNING. Maybe if I had been given the tracking number from the beginning when I went to USPS they would have been able to help me track the items. However, they did not. And lied about offering it. Please don’t waste your money on this company. Their customer service skills are absolutely atrociously rubbish. Oh, and all their glowing Facebook reviews? They delete all the negatives and block you from posting on their account. If you can’t handle the heat, please step out of the kitchen, Knotty Knickers They will take your money and offer no refund. Take your business elsewhere.

The first few pairs were nice. The sizing was a bit off, but they fit cuz I ordered up since I have a big butt. A few got holes really quickly and one month all three were ripped right out of the package. I reported to them and sent them proof and this ignored me. I wrote about it on their FB and they blocked me from commenting or messaging them! Terrible company. Pay extra for Splendies, better customer care and quality!

I signed up for the subscription on October 4th and my estimated delivery was between the 20th-26th. I emailed on the 24th because I hadn’t received anything and they said that because of the Halloween orders it could take up to 5-7 more business days. Well, today is 9 business days. I’ve emailed them and hope I get a response but from reading others’ reviews I’m not hopeful. I should have never subscribed. Can’t we contact the BBB or something to hold them accountable for their shady service???

Avoid at all costs!! I signed up as I liked the look of the product, the price was good and I would no longer have to go to the shop for knickers. First month was late but We had a bank holiday and they arrived a few days later. Second month delivery window passed I waited 5 days before I got in touch. They said they would investigate and came back to me saying it was still in transit - 3 weeks from Canada? I told them I think it was lost, to which I was told to speak to the Courier MYSELF! It is not my responsibility to speak to the courier, that falls to the sender. They have since charged me for another month, refuse to give me a refund for both the missing parcel and the current one - They won't even reply to my emails, so I have no choice but to go to my bank and claw back my money, It's only £24 but the principle is the same. They don't tell you they ship from Canada, which isn't a problem but I'd like to know that before I sign up to anything and part with my money. Also I'm in the UK and speaking to Hermes is a near impossible task, not that they would tell me anything even if I could get through to them. These people use normal women to advertise their product, great they also have some great designs but their customer service is absolutely shocking, and when you challenge them on their response they simply ignore you. I would've happily accepted a replacement or even a credit but they chose to tell me to sort it myself, and then completely ignore me. Also I wasn't aggressive in my emails to them so they have no reason to really ignore me

If I could give this zero stars, I would. Their customer service (or lack there of) is AWFUL!!! They always say, "if you have a design preference, just email us and we'll mark it on your account". Well I added a spooky trio to my monthly package, then emailed about requesting a different design other than high waisted knickers. They told me they recorded the information on my account blah blah blah... a week later theres a second charge on my account in the same month. They DUPLICATED my monthly package without my consent. I've been emailing back and forth with them for 3 weeks with no resolve. Ive provided screenshots on our conversations to prove they were wrong and they even asked I provided proof of the charges on my bank account (LOL). STAY AWAY. The quality is CRAP, just like the customer service.