Knotty KnickersReviews of knottyknickers.co

I have been receiving knotty knickers for months now. Never had a problem with them . Love my undies and couldn't complain . Good quality and it comes when expected.

This company has HORRIBLE customer service. The first couple shipments were fine, then they short paid the postage on the last two so I had to go pick up the package at the post office. It would be fine if the post office was near me, but it’s not. I picked up the first package and asked for a refund when they IRRESPONSIBILITY short paid postage again. They refused to refund my money even though the post office returned my package to them. Their only response was that it’s in the contract that I signed. Complete disregard for the customer. They will be out of business soon. BUYER BEWARE. This is only the 2nd bad review of a company I’ve given in my life. Wish I would’ve checked before ordering from them!

BUYER BEWARE!! There is a whole page dedicated to how Knotty Knickers rips people off!! I never received my package and they basically said they didn't care and that when you agree to their terms that you basically sign away that if you don't receive their package they KEEP YOUR MONEY!! They do not care about their costumers!! They have tracking numbers on their packages but WILL NOT give them to the customer so they can keep your money and can not track your package!!

No issues with the products themselves, just the customer service (or lack thereof). I spent 2 months emailing them back and forth, I was trying to get help in canceling my subscription. They did not help at all, instead they tried convincing me to just skip a month or something along the lines. As soon as I made it clear that I wasn’t interested in any other options other than canceling my subscription, I received no more emails. Like is the company that desperate for money that they won’t help you get out of the subscription? I was going to possibly subscribe again after I had more money, but after going through hell to get out of it I’m definitely never subscribing again. It’s a shame, because they do have good products but it’s not worth dealing with the crappy customer service.

I subscribed and waited the entire month for a shipping email however, I never received one. At the end of the month I emailed the company about my dilemma and didn't receive a response back for almost a week. I then received an email that states per USPS tracking, my order had been delivered. I emailed them back to explain that I never received my package and asked for the tracking number. I have yet to receive a response. This company is complete garbage. I cancelled my subscription. There customer service is terrible. Don't waste your time or your money on this company.

Rip off. Bad customer service

I am so embarrassed I even thought this would be good quality underwear.l The sizing is way off in each pair of underwear. I sized up and 2 pairs fit out of 9. I canceled my subscription and they decided to restart it and I got sent 3 more pairs that didn't fit whatsoever. I am now trying to take my credit card information off my account or delete it and they won't let me do either. It's a scam...

I wouldn’t even give them one star. My first package never arrived so I chased, multiple emails back and forth to be told it was lost in transit. During this exchange I cancelled the subscription and advised I would rather forget the package and I’ve learnt my lesson not to sign up for things like this. They re activated my subscription so they could process a replacement for the first order which still hasn’t turned up two weeks later and they’ve now taken money for the second subscription box. I’ve queried how they’ve done this when I cancelled and got a rather patronising email with fetching little arrows showing me the email they sent telling me they had re activated it. All in all I’m £22 down and nothing has arrived. Buyer beware!