Knotty KnickersReviews of knottyknickers.co

I signed up and ordered a package and was surprised to see that it took an extremely long time to get it. The second month came around and I never received anything I am now in my 6th week of their "investigation" with no answers in sight I told them I do not want anything else from them I just want to refund and they refuse to do it. The first order I received was not even the correct size that I ordered and they told me that it was my fault even though I know what I ordered cuz I ordered the same size all the time and they refuse to fix that. So I kept them I was able to wear one of the pairs but it was so cheaply made that after washing it once they started to fall apart. I'm not sure who runs this crap show but it's definitely one that I'm not going to be a part of anymore. I suggest steering clear of this place at all costs. Poor quality items and even worse customer service!

If I could give them 0 stars I would. I initially loved my order. I started up with them with a PayPal subscription. In July I contacted them to update my shipping address and assumed everything was fine. September they charged me and sent it to my old address and refused to refund me. I told them I wanted to cancel my subscription yet they still charged me again this morning 11/10. I’m livid that they refuse to even update my address nor refund me.

I have been receiving a subscription from Knotty Knickers for about 3 years.... I love the product, & I have never has any issues with them. BUT my panty drawer is over full - I have so many now. I had every intention of just "suspending" my shipments for a few months. I have been unable to do so... I continually get an error when I try to manage my subscription. Several emails back & forth - started by suggesting I use a different browser (still failed).... I want to cancel my subscription now. There customer service emails have reverted to repeating the cancellation instructions over & over & over. I have been trying for 2 month now. Still can't cancel - considering calling my cc company. So frustrated!

I'm legitimately shocked by this review. I have been a customer since February and I haven't had a single issue. In fact, we regularly praise them at our house for how reliable and affordable it is. The underwear is adorable, well made, and perfectly sized. Where are all these bad reviews from???

After a few months of being subscribed I was charged for two subscriptions despite only having one. They refused to refund me, claiming that the order was already placed and sent to USPS (the same day my card was charged...?) and told me to cancel prior to the monthly billing date on the next round. For, again, a second subscription I had never actually placed. I'm not sure how I'm supposed to know to cancel a subscription I didn't request. Or why I would request that in the first place. I already had a 3 pair subscription, what in the world would I be doing with 6 pairs of cheaply made panties every month? Anyway, I'm now writing this because it's been over two weeks and I've received one set of panties but not the second. I'm sure I'll also get another weirdly passive aggressive response from someone who obviously doesn't actually read the emails they receive and have to contact my bank. To top it off, the panties are also really low quality.

DO NOT SUBSCRIBE!!!! I have been unsuccessful in canceling my subscription. They claim you can go to "manage subscriptions" at the top of their website, but there is no such tab anywhere!!! Please someone tell me how you've been successful in canceling with them as they have no customer service number. It's only emai. They should be investigated for fraudulent billing and business practices.

Shocking service, signed up and got sent XS instead of L - when messaging they asked for multiple photos and information that seemed like they didn’t believe me. I asked them to refund my money and cancelled my subscription. They re actives my subscription, sent me out another set of the unwanted underwear and still no refund. Awful company, do not recommend. Stay clear.

Normally I don't leave poor reviews, but after the debacle with this horrible company, and upon seeing other very recent reviews along the same lines as mine, I figured I would contribute to HOPEFULLY stop anyone else from being scammed as so many of us were. I canceled my subscription with this company in late September of this year after a poorly handled exchange with their "customer service team". I hadn't received my first package consisting of my subscription and "extras", and made no effort to resolve the issue past "check with your post office". I thought that one sour exchange would be it, however I was charged two more months! After logging into their website to confirm I had no subscription active (there wasn't), I reached out to their team again to see why I had been charged and yet still received no product. They then responded to my email claiming I had subscribed but hadn't "activated my email", and this response came along with an email asking me to do so. MAGICALLY after this was received, my login details which I had used earlier in the day no longer worked. This company will take your money, and offer you no explanation as to why you haven't received anything. I have worked in customer service for 8 years and this is by far the worst "team" I have ever come across. STAY AWAY!!!!!