Knotty KnickersReviews of knottyknickers.co

Severely overpriced and quality is poor, won't last over a few wears and washes

I made a big mistake not checking trustpilot before ordering. This company states a 14 day money back guarantee under each product while not disclosing that the exact opposite is the truth. I tried to return the 3 pairs I ordered, unworn of course when I saw the very poor quality.They are paper thin. However, they immediately responded by email knotty underwear are nonrefundable. I feel like an idiot and am going to contact my bank who hopefully can help correct this.

I wasn't impressed by the communication/customer service end of things, they never sent a confirmation email as they promised, and also ignored my email. The items did show up in approximately a week however. All items look decent and were sized correctly but were extremely flimsy materials, to be expected at the price I suppose

Awful company, tried to cancel within 15 minutes of ordering but they didn't allow this as it was already 'immediately packed' and with the courier. I hadn't even received a confirmation of my order or delivery details via email. This was at the end of July. I had the order arrive on Monday, today one of the pairs of boxers I ordered has a hole in it. They're poor quality, likely the same you would get at primark. Do not waste your money.

Ordered as a gift with a week an a half lead time. After a week an a half with the tracking number showing no update since the order was placed and when it was too late to receive I sent an email to ask for a refund. Then to my surprise I get a new tracking number and customer services ignoring my request. The next morning the package arrives with a 48 hour delivery label from Royal Mail that was created AFTER my refund request from a local hub. So despite being well outside their agreed maximum 8-day delivery time (from their website). Though customer services tried to tell me it was 11 days. They sent my parcel once it was no longer required and are refusing to take it back despite the fact I never opened it. Their customer service centre is a joke. It's probably just an AI script bot as the responses never actually address what you have written to them. Don't waste your time or money on this scam.

Sizing no good. Knickers arrived, but fitting about 2 sizes too small.

I ordered $50 worth of undies from them, and they ALL roll down. I wore a pair grocery shopping, and I was so embarrassed having to hike up my undies every minute (not exaggerating) if I didn’t pick them up they would have fallen off of my legs and around my ankles in the middle of the store!!!!! They claim they’re plus size friendly, but they just make this sizes bigger with out considering how certain cuts fit different bodies. I’ve wasted my money on undies that I can never wear because they literally need a belt to stay up.

Be careful when ordering as the sizes are way off. I ordered a large for the lower side of my weight range and they barely go over my ankles!! I wish I had read these reviews before ordering!