shaun P.
I like the posts below ordered 2 of the…
I like the posts below ordered 2 of the ultra knee braces for myself as I have issues with arthritis pain and mobility. Total cost as quoted below. Again as highlighted within the advert they promised one size fits all. I received 2 in size Extra Large. As i am a small/medium i obviously couldn't keep the knee support on my knee. I've emailed the company several times to request a smaller size replacement. No response. Instead I keep receiving junk emails from 'jennifer@amrelieve'. Whilst the knee supports look and feels of a very good quality, it appears from my experiences and others below that the promoting of one size fits all is clearly not the case. Also when it comes to customer service this clearly leaves a lot to be desired as again you are told to contact the company via the customer service address and receive no reply. Obviously from reviews and what I've seen of the product I'm clearly disappointed as I've bought a product I hoped would help and its likely i'll not to have the opportunity to use them. With this in mind I'd suggest thinking about whether to deal with this company due to the problems highlighted above. Firstly I would like to thank Amrelieve for your swift reply and fully appreciate your comments and offer as it's greatly appreciated. I would ask though that rather than receiving two large knee supports, that if possible I could have two medium as these would more likely fit better. Once again thank you for your reply and support and I look forward to the support and benefits the new supports will offer and will post and update to comment on this. As I highlighted above I said I would update. I've now received my replacement knee supports. I would like firstly to thank Amrelieve for the prompt replacements and again I would like to say the knee supports are of a very good quality. The new ones fit well and I feel they are offering significant support to allow me to get on with my daily life. Overall I would recommend the product and feel it is good value for money for the support and relief it gives.
Response from KneeRelieveSep 29, 2021
Hello Shaun, We sincerely apologize for the kind of experience that you had. We aim to provide the most excellent customer service and carry our business with high standards. Shaun, we responded to your email now and we will send you an exchange for the next size down at zero cost. No need to send the original order back - you can just keep or give it someone else. Thank you for understanding and stay safe. Sincerely, Amrelieve Team




