i ordered 2 of the knee sleeves and they worked ok but kept slipping down.Imagine my surprise when i found out that you now have a mark 2 model with straps on them.I would order them for sure but i feel like i have been robbed a tad.How about a discount ????
MH
Matthew H.
Knee support
Hello, got given it as a gift as I have problems with my acl. The problem is it keeps sliding down. Is there any way this could be fixed? Thank you.
Matt herring.
Response from KneeRelieveFeb 1, 2023
Hello Matthew,
We're sorry that our products didn’t meet your expectations.
Rest assured that we strive to maintain the highest quality in our products and services. We do have a 90 day money back guarantee and a 90 day replacement protection.
I sent you a request for additional information so we can start looking into this. I'll keep an eye on your response.
Best,
Knee Relieve
JC
Joseph C.
Buy and throw away…
Dr asked me why I dint get a good brace..while wearing this inferior one. Brace came thru fabric tore up my leg..it's numb from nerve damage. If ya got money to throw away buy them. Then throw them away and get real braces. They do nothing but compress. No real brace to stabilize knee. Saw them for 19 bucks paid 90 for a pair from company. Just another way to lose trust in online buying.
Update
The company did replace damaged sock. I still think there inferior to stabilize a knee that's bone on bone but I'm gonna give them a 3 star rating...thankyou for reading.
Response from KneeRelieveJun 27, 2022
Dear Joseph,
Greetings and thank you for your feedback. We'll forward this to our product development team so we can improve our products & services moving forward.
Thank you.
Best,
Knee Relieve
VI
VMK I.
I have bad knees
I have bad knees! I have been in the Marine Corps and a Peace Officer for 30 plus years. Saw the AmRelieve ad on TV and read up on them, I have tried many other similar products over the years, and gave AmRelieve a try. They were delivered to my door, first thing was their one size fits all, is not correct. I am an adult male of average normal size, and the large male ultra knee elite did not fit. It took a very long time to just get it up to cover my knee in the correct location. I was only able to keep it on for a very short time, as I walked around the house and sat up and down, the pressure of the support on my knee/leg was so bad and became very painful keeping it on, I had to take it off, which was not easy. So far the 90 day no hassle return policy, really is not hassle free. For me to get my full refund, I need to package the two supports I purchased and pay (shipping and insurance) to return them. They have not answered me back yet (it is the weekend now) with the complete return instructions. I had emailed them already advising them their product did not work for me and I asked for refund and return instructions. They answered back with offering me another size, that they would ship to me for free, I just needed to measure my legs/knees. In their answer back they avoided answering me about my request for full refund and how to return the items, although there was one line in bold that stated for me to get a refund, I would have to shoulder the cost of returning the products to them. I am still in the middle of doing all this, I think a three star rating is very good for them at this point (maybe I should wait until it is all completed and I get my full refund, minus my costs of the return). But one thing is, they really do not have a full money back no hassle return. For what I have done already and for what I need to do, it is not going to be a full refund as I have to pay to return, and the hassle is there, the emails, the packing up to ship, going to a mailing center to ship them back, then waiting to see if the refund happens ... that is not hassle free. That is my two cents worth (so far) on the AmRelieve Ultra Knee Elite supports.
Response from KneeRelieveJun 27, 2022
Hello,
Greetings from Amrelieve. We're truly sorry if your initial order didn't fit you well. We provide a guarantee that our products will fit or we will replace them free of charge or fully refund the cost of the product to you.
For us to assist you further, can you please supply with few information so we can pull up your order. We'll keep an eye on your response.
Best,
Knee Relieve
MK
Michelle K.
I so wanted this to work
I so wanted this to work. I have big thighs so I ordered an extra large. It feels great in the need cap but behind the knee it rubs something fierce. Plus the top of it slides down to the knee cap. I do t know if I need a smaller size but am afraid that it will then be to tight. Customer service though has been great. Just wish it would slide down or rub behind the knee.
Response from KneeRelieveMar 8, 2022
Hi Michelle,
Greetings and thank you sharing this review.
We're sorry if the initial order didn't fit you. Our team had already processed a replacement at zero cost for a much larger size. I hope that the new size works better this time around.
Thank you.
Best,
Amrelieve
JC
Julian C.
Problems with both fit and quality of the product
My name is Julian Cox I ordered a pair two of the knee sleeves braces whatever you want to call them I got them right away I was very surprised that braces down the side are very cheaply made and very flimsy also I have problems with mine fitting they roll down the back of my leg and wore a blister on my leg the first day and naturally I can't get a hold of anyone on customer service you can leave your number 100 times and nobody calls back and nobody ever answers the phone I've sent emails and nobody's ever answered them. I must say when I had it on it made my knee feel better my right knee is bone to bone and it did make it feel better but if it doesn't fit and wears blisters on your legs it's not a whole lot of help. I'm hoping they have a bigger size but they say one size fits all but I see from some of the other reviews that that is not true. I'm hoping to hear something from customer service I hope we can get this resolved because the way it made my knee feel was great but I can't have my knee feel good and have busters on the back of my leg I think I need either of large or extra large but I can't get anybody to contact me to find out. Their customer service really sucks and like I said the braces on the sides supposed to be metal braces they're like 10 or something they're like non-existent almost so they need to improve that and be a little more truthful in their advertising.
Response from KneeRelieveFeb 23, 2022
Dear Julian,
Greetings and thank you for bringing this to our attention. We are truly sorry for the experience.
Julian, our team has been trying to get in touch with you on the listed phone number on the order but all calls were routed to the voicemail service. I sent you a request for additional information and we look forward of receiving your response so we can help you further.
All the best,
Knee Relieve
PG
Pauline G.
Knee brace
The brace itself felt good when I first put it on. Then the top started rolling down. It wouldn't stay up.
Response from KneeRelieveOct 6, 2020
Hello Pauline,
Thank you for your feedback, and we are so sorry to hear about that. I would recommend you to email our support team at [email protected] as I think, you need a bigger size.
Thank you,
Knee Relieve Team 💙
VM
Vickie M.
Don't order from them
After posting my original review the company did contact me and I was issued a full refund. I'm happy they made this right, don't think it should have taken a bad review to receive it.
Don't order from them! Full refund not available if product doesn't fit they offer only 30% and remind you that you have to pay for shipping.
Response from KneeRelieveSep 29, 2020
Hello Vickie,
We do apologize for the inconvenience. We have reached out to you via email to correct the information that was given to you and we want to confirm that we have a 90-day money-back guarantee.
Just to confirm, we have also refunded your order in full amount.
We do hope that we could still turn your experience with our company a happy one.
Thank you,
Knee Relieve Team 💙