Kathy
I purchased these socks for my sister…
I purchased these socks for my sister who has neuropathy and they unraveled on the second use. They wanted to send me a new pair for free. I wanted to return them for a refund as the unraveling was a concern as to how they are made. The 90 day hassle free return policy is wrong. I wrote several emails to them to find out if they would reimburse me for the postage. I still haven't received a definite no and I had to send pictures of the socks for a return and pictures of the label before I mailed them to return them. I would never purchase from them again if they will not stand behind their product and the customer has to send pictures of everything, which is ridiculous. Update: I gave my information for Amrelieve to contact me and have not heard back yet, so I guess they didn't want to reach out to me as they stated.
Response from KneeRelieveMar 16, 2022
Hi Kathy, Thank you for bringing this to our attention and we're sorry for the experience. We definitely stand behind our 90 Day Money Back Guarantee and we'll absolutely give you full refund once the package has been successfully sent back. We requested for additional information so we can call you and get this sorted. We'll keep an eye on your response. Best, Knee Relieve




