only four shades so didnt work for me, have repeatedly asked for a refund and no response from “Joan”.
if i dont get a reasponse i will be filing a complaint with our Consumer Protection agency.
Response from Klyr MenApr 29, 2026
Hi Kevin, really sorry about the frustration here — we get why you’d feel that way.
Joan has already responded with the next steps on how to proceed with your refund. It may have landed in your spam/junk folder, so it’s worth checking there as well.
If you’re not seeing it or need any help moving things forward, just let us know—we're happy to get this sorted for you!
PA
Patient
I got the concealer and bronzer
I got the concealer and bronzer; however, the pump on the concealer does not work. Good product but for the price I wish the pump was functional.
Response from Klyr MenApr 29, 2026
Hi! Hey, thanks for your review — really appreciate you sharing this.
Sorry about the pump issue; that’s certainly frustrating. Let's try a few steps to resolve the issue.
The pump may not work at first due to the product inside being stuck on the sides of the bottle from transit; please try lightly tapping the bottle to help the product move down. If that doesn’t work, you can place the bottle halfway in warm water (don’t fully submerge it), then let it sit upright for a day or two so everything settles at the bottom. Then try the pump again—this usually fixes it.
If it’s still not working, just send over your details or reply with your order number and we’ll get it sorted for you.
Looking forward to getting this resolved for you!
DA
David A.
This was the first male cosmetics I…
This was the first male cosmetics I have used. Since moving to Florida I have developed sun damage/marks.....Klyr concealer masked it amazingly well- very thankful.
Response from Klyr MenApr 29, 2026
Hi David, really appreciate you taking the time to share this.
Glad to hear it’s working well for you and helping with those marks.👍
If you ever have any questions or need help, feel free to reach out anytime.
JC
Juan C.
It's very good
It's very good. Blends well with my skin tone. It covers most of the dark spots on my face. Looks natural.
Response from Klyr MenApr 26, 2026
Hi, Juan, thanks a lot for taking the time to leave a review—really appreciate it.
Glad to hear it blends well and looks natural on your skin. Let us know if you have questions or concerns; we're here to help!
AW
A. W.
Product works very well !!
Product works very well !!
Response from Klyr MenApr 24, 2026
Hi! Thanks for taking the time to leave a review—we really appreciate it. Glad to hear it’s working well for you. If you need further help or you have questions. Feel free to reach out to us at [email protected], we're always here to help.
MB
MATTHEW B.
Half full with broken pump
I purchased their buy one get one special. The shade was too dark. They would only replace one and sent me a half full bottle with a broken pump. However klyr has now made it right and corrected the problem. I am very much satisfied with this resolution & their service. Despite the little bump in the road they we quick to solve the issues & handled it very professionally,
Response from Klyr MenApr 26, 2026
Hi Matthew, I'm really sorry to hear about your experience—I get why that’s frustrating.
Just to clarify, on the bottle, it can sometimes look half full because of how the product sits inside. Each bottle is filled with 15ml, but it can stick to the sides. If that happens, you can place the bottle halfway in warm water (don’t fully submerge it), then let it sit upright for a day or two so everything settles at the bottom.
As for the pump, this is normally resolved by once the products settle at the bottom; you can also try to lightly tap the bottle to help the product move down.
We’d really like to make this a better experience for you. We’ll be reaching out via email so we can sort this out properly. We hope you can give us another chance.
Update: Thank you so much for updating your review and for giving us the opportunity to make things right.
We truly appreciate your patience and understanding throughout the process. While we're sorry your experience didn't start off as smoothly as we'd hoped, we're really glad we were able to resolve it for you in the end.
Your support means a great deal to our small team, and we'll continue working hard to provide the best products and customer experience we can.
BS
Barry S.
I love the coverage and ease of use.
I love the coverage and ease of use.
Response from Klyr MenApr 24, 2026
Hi Barry, we really appreciate you taking the time to leave a review. Glad to hear you’re enjoying the coverage and how easy it is to us.👍 If you need further help or you have questions. Feel free to reach out to us at [email protected], we're always here to help.
RN
Rod N.
KLYR vs SCAM
I ordered mine on 4/9 and have not yet received so I sent a message to the support team and they replied immediately to let me know it was on the way. That same day, I received it in the mail. I emailed them back to let them know I received it and, once again, they replied immediately. For a minute, I thought I was scammed but it was the complete opposite. Thank you Klyr for a great product and great customer service.
Response from Klyr MenApr 21, 2026
Hey, thanks a lot for sharing this; we really appreciate you taking the time.
Glad everything came through and that the team was able to jump in quickly when you reached out. And yeah, we get that feeling sometimes with shipping delays — totally fair to double-check.
Happy to hear the product’s working for you too.
If you ever need anything down the line, just reach out . We'd be happy to help.👍
