Klyr MenReviews of klyrmen.com

Tremendous customer service from Rochelle

After constant back and forth that began literally weeks ago (order placed Oct 10th, to this day still no evidence of items actually being shipped), the latest "update" by customer service was a paltry response stating my expected delivery date has been extended to two additional days (now Oct 31st, instead of Oct 29th). I was "assured" by their "Customer Experience Lead" (Rochelle) of daily updates, only to have the previous agent (Joan) email the same old meaningless update long after the promised time frame. Bear in mind, I've since ordered from 3 (three) other companies including last week and ALL of them arrived this week (still no package from Klyr). How is Klyr still in business? Well, came to find out, they used to be called Alpha Skin then got rebranded, making their whole image and operation all the more questionable/dubious. That they use the startup SpeedX in lieu of the big players (UPS, FedEx, DHL...) is the icing on the (now doubly bad) cake; further investigation into the shipping company revealed multiple internal sources dealing with long hours, a lack of overtime pay, unsafe conditions, and injuries among warehouse workers. I'm beyond floored by this point. I'll continue updating my experiences for as long as it takes to help alert any potential customers from falling into such a horrendous online shopping experience. I also plan on involving customer service at Shopify (who thankfully handles fraudulent sellers and can help resolve dispute) and filing a report to FTC (Bureau of Consumer Protection) unless Klyr does the right thing by issuing full refund for truly THE WORST purchase ever.

My Order was placed a month ago...and yes I inadvertently did not see the check box to unsubscribe. 2 Emails and this was resolved. After 1 week I started getting concerned as the tracking provided suggested that it had been picked but still at a depot awaiting collection. Over the following 3 weeks and 12 emails later and 2 attempts by a 1.5 star delivery company to deliver the product out of business hours my product has disappeared. Klyr Customer service requested that I contact the delivery company myself to follow up ( great Customer Service) The phone number provided went straight to a full Voicemail box that would not allow me to leave a message.(No doubt full of other disgruntled customers of Klyr). Latest response from Klyr was to resend the product Via a different courier and offer a 30% discount refund. ( Already lost my trust here) or a full refund and deepest apologies. Without an opportunity to reply a refund was placed (have to wait 5-10 days for that to apply)The refund did not include the Shipping Fee which I am now having to deal with. ( Why would a Refund on the shipping fee not be included when the shipping service was actually the service that I did not receive) I have to say that for a company that has invested so much in advertising they need to sort Delivery Companies out they use. All in all the customer service Via Email was responsive but they have lost there trust in me in a product that I would love to have given a 5 star golden review. I would not recommend ordering this product if you live in Australia.

I ordered this and it is so thick and looks like you have a wax face. I thought I'd cancelled the subscription but received two more bottles. In to the garbage it goes with the first order I had. They have a thirty day return. I forgot, but wish I had returned the first and can't send back the second. I received a reply and customer service credited back my card. So the customer service is a 10. And I hope people have better luck than I had using it.

Great stuff,suffer from redness on face this stuff has great cover blends in with skin Little expensive though for size of bottle

I have very prominent hyperpigmentation from acne and this concealing cream is the best one I've ever tried, it's easy to blend, it's not noticeable but it covers all my hyperpigmentation. It's very convenient to use as well, you don't need a beauty blender. I will definitely repurchase after it runs out! 11 out of 10.

I don't normally write reviews, but this one matters. Klyr has transformed how I feel in public. I have very red, patchy skin around my cheeks and forehead... Klyr covers it so seamlessly, it has really helped me feel 'normal' and confident again. Excellent product and I am very grateful to have found it!

I can only post about my service so far - it’s coming up to two weeks since my order and still no product. Customer service initially responded to the email advising they would look into it but nothing since. I’ve now spoken with the team and honestly they have been amazing - hopefully the order will come soon