Klyr MenReviews of klyrmen.com

Great product.

I originally bought two products from Klyr as part of their BOGOF offer, believing I had ordered the same shade. Unfortunately, I made an ordering mistake and selected two different shades, and when I tried the lighter one it was far too light for me. My initial experience with customer service was disappointing. I felt that the response focused more on the restrictions of the BOGOF/returns policy and suggesting I simply use less product, rather than finding a practical solution to the shade issue. At the time, I found that frustrating and rather dismissive, which prompted my original negative review. However, I’m very pleased to say that Klyr have since contacted me personally and completely turned the situation around. Rochelle, their Customer Experience Lead, got in touch, apologised for how my query had originally been handled and acknowledged my concerns. Most importantly, Klyr offered to send me a replacement in a more suitable shade completely free of charge, with nothing to return and nothing else to purchase. That is exactly the kind of customer service I had hoped for in the first place, and I have to give credit where credit is due. They listened to the feedback, took responsibility and put things right. Having now had a proper opportunity to use the product, I should also say that I actually really like it. It applies nicely, covers imperfections and redness surprisingly well and, when blended properly, is almost invisible on the skin. For a men’s makeup product, I think it does a very good job without looking like you’re wearing makeup. So, whilst my initial experience left me disappointed, Klyr have absolutely redeemed themselves. They handled my complaint properly, went the extra mile to resolve it and have restored my confidence in the brand. Credit where credit’s due — thank you, Klyr. 👍🏻

9/11/2026 UPDATE Soon after posting my review, customer support reached out to me and offered to send me a replacement shade at no cost. They apologized for my initial experience and acknowledged they could do better. The replacement took 6 days to arrive which is much better than my original order but still longer than we've become used to in 2026. I've had a chance to use the product, and I'm still adjusting how best to apply it. A little DOES go a long way and using too much can appear like traditional concealer. I really appreciate how this company responded and handled this experience. Based on that, I've adjusted my initial rating. -------- Whether this Concealing Cream+ for men product works is overshadowed by the lack of infrastructure at this company. • I ordered 2 shades on 8/10/2026. The product was finally delivered on 8/23/2026, 13 days later. Both tops on the bottles were loose with one starting to leak. • The prices advertised are for their “Subscribe and save 20%” offer which is turned ON automatically. Thankfully I read the reviews on Trustpilot and knew to turn it off before placing my order, which slightly raised the prices but still allowed the BOGO portion of the offer. • I’m very fair but get a lot of sun during the summer which is why I bought 2 shades to use depending on time of year. It’s summer so I’m “darker”, but the LIGHT shade is too dark and looks like make-up. I wrote to ask how to exchange for the FAIR shade. This was the reply: “Our Shade Swap Guarantee is designed to assist customers who may have accidentally selected the wrong single shade. Because of this, orders containing multiple shades are not eligible for a shade swap, as the policy is not intended for comparing or testing different shades.” The policy on their site states: “Our Shade Technology helps Concealing Cream+ adapt naturally to your skin tone, and you can use the shade quiz to find your best match before ordering. Still not right? You’re covered by our 100% Shade Match Guarantee we’ll send you a new shade or give you a full refund, no questions asked.” They offered 50% Off for me to buy another bottle. That’s not happening. • I emailed the company twice; once about the expected delivery date and then about the exchange request. Each time, after only 2 hours, I received an email asking “How would you rate the help Joan gave you?” I didn’t even have time to read/react to the responses. Enough with the feedback requests. • There is no reference to the shade on the bottle. It’s only on the box. Another cost-cutting measure for the company but not helpful to the consumer. • The product itself is fine (the only reason for 2 stars) but not worth all of this at these prices.

Long time from the moment you order to the time you actually get it. After 3.5 weeks and several back and forth emails (with probably AI generated answers), I have decided to cancel the transaction. So I never got to even try the product. If they treat their products the way they make you wait it doesn’t worth it.

Great product!

The product is great! Goes on smoothly and not noticeable. I had a couple of package issues when received but was handled swiftly and professionally. 10/10 would recommend!

Update to below. Got a reply and it’s been sorted, so kudus to them, though I’d still check any order for auto renewal just in case, cause as if I didn’t notice i presume it would have went through. Will review item once received 👍 ———————————————— Not happy with this auto renewal. Bought 1 item which I thought was a standalone sale, now an email says I’m ropped in to at least buying the same item again next month which I don’t want and can’t cancel.£45. Scam, and no one at customer service has the decency to reply to my email

The service from Klyr is excellent. They responded to my queries very quickly. I purchased the Concealing Cream and it works brilliantly. I could not be happier with the product and the company.