Grace S.
I could have written this complaint (…
I could have written this complaint ( which was posted yesterday by Di) word for word. She wrote: 'Impossible to get into app. Keeps telling me U have wrong password. Follow password reset link error message appears. Have tried about 10 times without success. Links are blind alleys. Tried to cancel subscription- but have to log into my account! Contacted help desk received an incomprehensible reply offering irrelevant ways of cancelling. £29 is still going out of my account every now and again' The only difference in my case it's over £50 going out of my account. I have tried and even changed my credit card last year to avoid this automatic repayment but STILL they are robbing me without my permission! This company is a disgrace and needs to be named and shamed!
Response from KlinioJan 8, 2024
Hello Grace, We sincerely apologize for the inconvenience you've experienced with our automatic repayment system. Your feedback is essential to us, and we want to make things right. Please contact us at [email protected], referencing this review. Our team is dedicated to resolving your concerns promptly and ensuring a smoother experience moving forward. Best regards, Emma.




