anthony S.
Horrible stay far away from this business
I ordered a jar of supplement and it took 21 days to come and when it finally came, I gave it to my cat and after three days he started getting lethargic and sick so I stopped then a few weeks later they shipped me another one and when I emailed them to tell them, hey I didn’t order this. I then saw the fine print that says when you order one, you automatically sign up for monthly deliveries. I explained my situation to them by email because there is no phone to actually talk to a human. They hide behind their emails and it takes back-and-forth for days just to get your point across it says money refunded after 30 days or before 30 days but they wouldn’t refund any money and I’m still waiting for them to remove the charge from my checking account for the second one that I didn’t order. And after telling them that my cat got sick they’re still forcing me to buy another one very bad business practice stand clear of this business it’s shady. Check your reviews. Don’t just take my word for it.
Response from kittysuppsJul 12, 2026
Hi Anthony, We're very sorry to hear about your experience. We understand how concerning it is when your cat becomes unwell, and we hope your cat is feeling better. We also hear your concerns regarding the subscription, the additional shipment, and the refund process. Our subscription option is intended for customers who want automatic replenishment orders, but customers should always feel fully informed and able to manage future shipments clearly. We understand your frustration after requesting a cancellation and feeling that your concerns were not resolved as expected. We also recognize that relying solely on email support can be frustrating, especially when you're trying to resolve an urgent issue. Your feedback regarding communication and the overall support experience is important to us. If you'd still like us to review your account, subscription status, and order history more closely, please feel free to contact us at [email protected] . We'd be happy to take another look and assist however we can. Mariel from KittySupps


