Customer
SCAM!!
SCAM!!! Did not have a subscription (showed on the website that I did not have a subscription). They charged my card and shipped an unauthorized order. I have been going back and forth with the company for almost a month. I have not seen any difference in my cats at all. I even tried to explain they are dealing with a senior on a fixed income and needed that refund. They are in it for the money. They do not care. They lie, promise and disappoint over and over. Had to cancel my credit card so I don't get billed again. This is a warning to anyone out there. Don't deal with these folks! UPDATE!! If your read the reply to my review from KittySupps you have seen 1st hand how they respond quickly and sympathetically. I reached out to Mariel as directed. I am still waiting for something. Anything. I am screwed but you can protect yourselves. Steer clear! Here is the newest issue with KittySupps-- Woke up on 8/20 to another unauthorized order on its way. Thank goodness I had notified my bank after the 1st unauthorized order. KittySupps does not care. They just want the money. Protect your yourselves.
Response from kittysuppsAug 11, 2026
Hi, We’re very sorry to hear about your experience. We understand how concerning it is to see a charge and receive an order you weren’t expecting, especially when your account appeared to show no active subscription. We also understand your frustration after spending several weeks trying to resolve the issue and the financial impact this has had. We’re sorry that the communication and resolution you received left you feeling unheard and disappointed. Please contact us at [email protected] and mention Mariel in your email. I’d be happy to help have your account, billing history, and previous correspondence reviewed so we can determine what happened and assist with your refund concern. Mariel from KittySupps


