KITHReviews of kith.com

Very reactive Communication is very smooth Thank you guys !

I purchased some shoes and they arrived in Womens sizing instead of Mens. I contacted Kith Customer Service and received a reply a couple of hours later. I sent some photos of the shoes, and they promptly sent a return label. Painless process, very easy. I have always had good luck with Kith Customer Service, and this was just another good experience for me. Thank you Emily and Gary.

Horrible experience. Multiple items cancelled and difficult to receive refunds on cancelled orders. This company drop ships and lacks controls on website inventory which leads to unfulfilled orders with delayed notifications.

I purchased two pairs of trainers from Kith back in August 2023 and attempted to return them in September 2023. I kept the size that fitted and returned the larger size. I am now six months on and multiple attempts to return these and have heard they are now being returned to me. Despite Kith Returns receiving them but being 'unable to scan' the returned item. Six months of back n forth. Nothing comes close to how terrible this experience with Kith is. A Merchandise company that cannot receive a returned item. Never mind refund the customer. This latest exchange has led me to believe the company is actually fraudulent and are attempting to scam the customer by continually pinging lip service emails, with no ownership to resolve this issue - which is a simple returned item.

I had two problems with them, the first was that I placed an order and after several days waiting for it to be shipped, I had to contact them because I had no updates on my order and they notified me that they did not have the product in the warehouse. I decided to give them another chance, this time if they had the product when they sent it to me, the package was lost. I do not recommend it, they use a very cheap and bad shipping method but they do not give you any other option other than that shipping method.

Purchased their Vapor scented spray. Pump spray has issues; often will NOT spray. I did reach out to them which will result in me returning the item. That alone is a wait and see process. Very slow, which I would also say mirrors their shipping of products. Because of the factors involved, I would not recommend this company to anyone.

I will never buy from this website again. Worst customer service. Restock fee plus u can't even speak to anyone. No one responds to emails. Pointless. Takes weeks for product to come in.

They don’t want to refund my money , this is the worst online store that I ever buy something and I did buy things from china , don’t buy nothing here before read all the small letters because they scam you with a 6 month waiting for a shoe ….