KITHReviews of kith.com

I made a mistake in ordering the wrong size on some Asics Kayano 14s that were final sale. I spoke to customer service and I think they understood it was an honest mistake and allowed me to return the item once the shoes comes in. When the order arrived, I realized that the shoe could fit my brother. Since his bday was coming up. I gave it as a gift. Even if I ended up keeping the purchase, I was glad to receive such personal service from Kith. Thank you Jas in customer service!

Company was understanding. They went above and beyond and made an exception for my circumstance.

Kith clothing quality is mostly good but the customer service is the worst I have ever dealt with in my life. My wife bought me an item for Christmas and it was defective. After months of contact hoping they would do the right thing, they just kept coming up with excuse after excuse before outright refusing to settle in any way and closed the case. They straight up stole the item I sent back to them and stole my original purchase money too! *One of the employees told me to just send the item to the kith HQ if the CSR is giving you a hard time and they will refund you everytime. 👎🏽 ronnie fieg! - Leon

In the past month I tried to place 4 different orders of clothing items that were in stock on the website, and all four were cancelled after 3-4 days of placing the order. On the 3rd and 4th order, I had checked with customer service to see if the order could be completed due to my previous experiences with the first two orders. On both times customer service replied that the order would be shipped after the shipment was made ready at the warehouse. Less than 10 minutes later, the order was cancelled again. After the cancellation I asked customer service again why the order was cancelled, as the size is still on offer on the website but so far I have not received an answer. Very disappointing. At the moment I don't know if Kith just leave sizes on the website that are never there or if my account is blocked by Kith. At least I can say that customer service does not seem to help with anything.

Two orders placed for two different items. The be in December, other in March. Both orders cancelled because they can’t supply the goods.

response time was almost instant. they were completely on top of it. answered my questions and explained the situation instantly.

Fast response People In the stores are great

I would honestly give no stars if I could, worst company I have ever dealt with ! Returned faulty item promised a refund when they received the item they sent a gift voucher and told me I'm basically lying and received a refund Contact PayPal and unbelievably they said they will give me a full refund if I return the item they already have ! How is this even possible ??? Update 29th Feb I still have not been refunded for this item ! Just ridiculous!