KITHReviews of kith.com

Kith support is always super helpful and responsive!

Great and fast customer service. There were quick to answer and resolve my question.

Mijn dochter heeft hier een kledingset besteld die niet overeen kwam met de afbeelding, de broek was te kort. Netjes op dezelfde dag teruggestuurd. Op de website staat; binnen 14 dagen retour krijg je je geld terug na 14 dagen een tegoedbon. Nu krijgt ze een bon en niet haar geld terug… Ik zou hier dus echt nooit iets kopen!!

Very good experience, thanks!

I had a unique situation where I had an old email associated to my Kith account. The customer agent was able to work and troubleshoot with me until a solution was found. The customer service agent was very friendly and knowledgeable. This was such a positive experience, makes being a kith customer that much better.

Failed to deliver to an address twice, which is not Kith's fault but their carrier's. However, Kith support made a huge deal about needing my ID and a new shipping address. I am not living where my ID's address indicates, and Kith refused to ship it there. Instead they reshipped it to my original address, failed again. The order said successfully delivered and it was no where to be found. Kith said it was successfully delivered to ... their own warehouse. They did not give me a refund for over a week after it sat in their own warehouse. I had to ask for a refund and they gave me a gift card instead which held LESS value than the order I placed by $20-30. Unbelievable support team.

I had an issue with 2 items that were final sale. The customer service that I received was very understanding and very good. I would definitely shop at Kith again just in the customer service alone.

I purchased a specific Jordan brand sneakers from this site Since I couldn’t find any in my size for retail .it took almost 2 weeks to get here like they ship them out from overseas , and when the item arrived . I compared them to my other sneakers of the same kind different color way from Nike …they’re totally off with the stitching , color of the material shoelaces , how is crafted in the box . I emailed kith NYC and sent them pictures . explained to them I purchase the same shoe on a different size from footlocker to compared the authenticity as. Second thought . and it’s totally different they’re not authentic Jordan brand Nike product that I wanted a full refund . Because they’re not offering the consumer legit authentics . Sandra a customer service agent from Keith blew me off saying that that’s what I ordered and they don’t offer refunds . No refund on the shipping and an $8 restocking fee …that they only give out e cards “ store credit “ like if I’m really going to purchase another item from them if I suspect they’re selling fakes . Funny return policy with no phone number to contact them directly . I know they won’t pass G.O.A.T for authcicty. I have no choice but to contact Nike to investigate and purchase several pairs and legit check them like they did Stock X for selling fakes . If they want to uphold their return policy . They should stated on their website that the sneaker they’re purchasing it’s not possibly not authenic to justify it .