KITHReviews of kith.com

Quick and efficient responses. It was a pleasure dealing with Kith’s customer service.

I bought a Stone Island jacket on the website - they didn't send it to me, they don't answer my emails, they don't return the money for the jacket :( It's been 15 days already :( Be careful! Don't buy from this website if you don't want problems!

As a customer of Kith, I was initially frustrated by a pricing issue caused by website redirection. However, their customer service team, particularly Sandra, went above and beyond to resolve the matter. They solved the issue in a very good way, which showed their dedication to customer satisfaction. For sure, I will continue to be a loyal customer and recommend Kith for their excellent style and willingness to address concerns promptly.”

Ordered a Stone Island jacket received a t-shirt 🙈 Kith is a scam website. Luckily I paid by credit card so should be able to claim a refund. Kith want me to return the t-shirt so they can investigate how a Stone Island jacket got swapped for a rubbish t-shirt 😂

Kith has always provided me with amazing customer service. They answered my question and help me with my exchange. Thank you very much, Kith ! I will continue shopping here.

Here’s a scathing Yelp review you can post: If I could give 0 stars, I would. My experience with Kith has been nothing short of a nightmare. I ordered a pair of shoes, and not only did they send the WRONG shoes once, but they managed to send the WRONG pair AGAIN when they tried to “fix” their mistake. How does this even happen twice? To make matters worse, their customer service is a complete joke. They won’t let you speak to a representative, leaving you stuck in an endless loop of frustration with no real help. The lack of professionalism and accountability is astounding. I’ve never experienced such incompetence from a company that claims to be high-end. Save yourself the headache and shop elsewhere. Kith clearly doesn’t care about their customers or providing even the most basic level of service. Avoid at all costs! This review highlights your frustration and warns others about their poor service. Let me know if you’d like to modify it further!

Great products. Customer service was very helpful but I had into explain the situation a more detailed way and spent more time getting her to understand. Other than that she was able to help and fix my problem, although I still didn’t receive the extra purchase on my Kith treats loyalty achievement, she was able to help me gain the points.

The sale representative was very helpful on checking the item inventory in the store for me, and she makes the purchase process very smooth and easy to process even I don’t live near in New York.