KITHReviews of kith.com

Ordered a pair of trainers, on their website, it states that the they’re in women’s sizes so, I ordered accordingly. Received the wrong size, rather than a EU 44 I got a EU 45.5 ie sizing is in men’s and not women’s. Shipping fee is non refundable and size is now sold out.

Expérience utilisateur nulle. Plusieurs sites (eu, world etc.). Après un achat d'un tee-shirt trop grand que je souhaite retourner impossible de retrouver ma commande. Les frais de retour sont payants (10 euros)... A reception du retour toujours pas de remboursement après 15 jours. Je ne commanderai plus jamais sur ce site.

I reached out to customer support on Wednesday late afternoon and received a response within the hour! I thought I would hear back the next business day but I was pleasantly surprised to receive a prompt response. Natasha was super helpful and made it such a pleasant experience for me.

I want to start this by saying I am a huge fan of the brand. The reason I am complaining is the online services that Kith provides. I have been to the Paris store and it was nothing short of amazing. Living in the UK I mostly need to buy online, as buying from the only shop that sells Kith doesn’t help at all here as you gain no points. With that said, I ordered online multiple times and almost every time something happened. A few times I paid for the order in full and items were taken out, which I was refunded for, but I could have been contacted about the lack of supply, to maybe change that into something that they did have in stock. There was an instance where I ordered a few things, one of which was a pair of socks, ehich they no longer had in stock. I would have 100% appreciated being contacted to see if I want another pair for the same price, instead of having to put in another other and pay a further shipping cost just for a pair of socks. This last time I ordered a pair of shoes, size 11. Of course I was sent the size 11 US instead of 11 UK, of course should have thought in the UK, or Europe, you have to look at a website at US shoe sizes (who does that?). Every time I contacted customer service I receive very dull replies, no service recovery whatsoever, and it always negatively impacted my experience. Again this is a shame being such a fan of the brand. You also have to chase them to get a reply, which is quite sad as well. I always try to get points on the app by ordering different things but a lot of times the app doesn’t even catch up (for example getting extra points for ordering 3 Monday Program orders). It’s very unfortunate, and I would recommend to all to just buy in store where possible.

I'm incredibly disappointed with my recent experience with Kith. After returning two items, I was told that only one item was received. Despite my repeated efforts to resolve the issue, the customer service team has been dismissive and unhelpful. To make matters worse, they actually asked me to provide a video of myself packing the return as proof — which is absolutely ridiculous. Who records themselves packing a return? Meanwhile, they have offered no evidence on their side to support their claim that only one item was received. No footage from their warehouse, no proof of a damaged or opened package — nothing. Adding to the frustration, they have ignored my messages and emails for days at a time, showing no urgency whatsoever in resolving the issue. The lack of accountability and transparency is unacceptable. As a loyal customer who has spent a considerable amount with Kith, this experience has made it clear how little they value their customers. I am now out of pocket, with no sign of a resolution. I strongly advise anyone considering shopping with Kith to think twice. If anything goes wrong, don’t expect them to stand by their customers. It’s evident they prioritise their bottom line over doing what’s right. I will not order from here again which is a shame as it has been my favourite brand in most recent years.

Extremely professional and great to work with.

Avoid this company at all cost. Completely misleading. I never received my order after waiting over three weeks, even though the website claimed it would ship within seven days. Since I was leaving the country, I tried to cancel, but Kith refused. I opened a dispute with my credit card company, and they came up with a nonsense excuse to deny my refund—for items I never even got. Their clothing is overpriced and low quality, and their customer service is absolutely terrible. Oh, and they don’t even have a phone support line. Their customer service is just lame as FCK. They don’t deserve business. BTW I visited the kith store and found same clothes that I ordered and guess what??! I’m freaking glad that item was never sent! Such a poor quality clothes! I’ll never buy anything from KITH. SHADY.

I recently had to exchange a pair of shoes that was past the exchange window and the customer service was beyond helpful and the store staff was friendly and super nice.