Tamara R.
Very dissatisfied
Very dissatisfied. I ordered cabinets and when I placed my order on October 29, it had an expected ship date of Novermber 21. I called on November 17 to check and see is it was too late to add 1 piece only to find out my order was never submitted and had been placed on hold because the style I ordered didn't come with toe kicks. They claim to have called but never spoke to me to let me know the order was held up and email was incorrect. I had tried to work previously with a designer and no one would help me out so I did not know this style did not come with toe kicks. I called in again on November 30 to find out when my cabinets would arrive and the person told me they would ship out on December 14 I asked why so long and was told because of the hold up in initial order. Was never told my order was not already being worked on. I then called in on December 14 to see what was going on and was told my order will not ship until January 14 and that the company found out on November 20 that this style was back ordered and that they thought my order shipped. But also told me that it takes a minimum of 21 days to ship and the order hadn't been submitted until November 18. Customer service is very poor. Communication after sale is lacking and they could care less if the customer gets their stuff