Cree D.
Vague Instructions; Zero Customer Support; Basically a Scam
Instructions on how to build cabinets are very vague and I've only opened 1/3 (the simplest one that I thought would help increase my confidence, it shot it instead). Told I need a stapler, not where to use it. Given 3 different sized screws, not told where to use them. When called for help, was given same vague instructions and, despite their claim on being super DIY friendly, the best advice they had for me when I informed them these were the same vague instructions was, "people without experience usually hire professionals". So I asked if they had companies they usually contracted with who would know their products, they did not. They also provide zero guides on installation. When I asked how I was to know how to install them properly, the comment about hiring professionals was made yet again. Surprise, surprise, most professionals won't build/install RTAs they don't provide especially when they come without instructions and guides. I've now spent over 1.5k on cabinets I have no idea how to properly build or install nor can I get any help in learning how to do this. Pay the extra money and get cabinets you can actually use. This is no better than a scam in my opinion. 10.5.26 Update: I hired a taskrabbit and had to pay them an additional $600 to help install these cabinets. I built them myself using the best logic I could manage. I'll stress for the entire time I have these on if it is done right. I have received no communications from the company aside from the review response below. If they've been calling, they havent left voicemails (unprofessional) and they haven't sent email either. They have both due to my order with them.
Response from Kitchen Cabinet KingsSep 27, 2026
Cree, I'm sorry the assembly instructions left you with unanswered questions and that contacting our team didn't get you the guidance you needed. Suggesting a professional didn't address the specific questions you were asking. We've tried to reach you directly but haven't been able to connect. We'd still like to help clarify the assembly and installation steps you're having trouble with. Please email [email protected] with your order number so we can follow up with you. We're also working on more detailed instructions and new assembly videos to make the process easier to follow. Andrew Saladino Co-founder, Kitchen Cabinet Kings



