KingSizeReviews of kingsizedirect.com

U should never oder from here the customer service they don't care. U don't get the items if u do u have to wait for months.

This is the worst place ever!!! And they don't care... first off Do not buy there, you will receive it 3 months later... and if you return an item.. you have just threw away your money. I returned an item and once you receive your tracking information once you leave... they will tell you that's the post office and the post office day someone picked up the item for the business... and back and forth you go... mind you as I write this I have 5 items I'm looking for from them going on 2 months!!! They say Covid-19 delay... really 3 months!!! Lol... I'm trying to help you... save your money unless you have money to throw away... I have heard this place is in China using an USA address... buyer be aware!!!!

I ordered 2 jackets within 8 hours of eachother and I received the first order and they took my money but all the tracking shows is label created and poof the package is missing. I called customer service and was told I had to wait 21 BUSINESS days before being issued a refund or shipping a new one. Then I call on the 23rd BUSINESS day and now I'm told I have to wait 30 BUSINESS days when a supervisor already authorized a refund. And magically the policy just changed YESTERDAY?They had no problem taking my money but they have an issue giving it back.

Quality is passable at best. You get what you pay for. God help you if you need customer service, they don't know what that is. Returns? Good luck!

Girlfriend purchased me a coat for Christmas. It tore the first putting it on indicating a very cheap product. We tried to return it and were told we has to pay shipping and they might refund the money if the coat arrived back in within the 60 day purchase window. Absolutely the worst customer service. Neither of us or our friends and family will ever shop at this company again.

I've had 3 orders from Kingsize shipping is very slow I the prices is high on most stuff not on sale Probably won't be ordering again

Be warned - hopelessly helpless customer service, and antiquated refund policy. Purchased $150 worth of items in late Nov, 2020, and still have received nothing. No shipping notifications, only notices of delays that have happened twice, and that I had to call them to verify I still wanted the order. When I called, I was told that 3 of the 4 items were already sent (with no shipping notification, no tracking, nothing), and dropped off. Now, I live in an apartment, and get notified whenever a package is left for me, so unless the driver literally left it in the street, it has never come. I get one or two marketing emails from this company every day, and I only purchased from them because of the "sale" they were offering. I should have known. Don't make my mistake. The pricing on the website is notoriously slippery, and you have to read the fine print to find if your "sale" item is really for sale, and now that I've been hoodwinked by them, I have to print an affidavit out and mail it to them promising I didn't actually receive it, and that I deserve to be reimbursed for my purchase I NEVER RECEIVED. What absolute garbage. I will never order anything from this company again, and I will tell everyone I know to avoid them. Garbage marketing, garbage refund policy, and horrible customer service. Avoid like the plague. I would give them less than 1 star if I could.

Will never shop with KingSize ever again. Horrible service. Ordered sweatpants and sweaters, it's been over a month and I still do not have my items.