KingSizeReviews of kingsizedirect.com

UPDATE: The Boulder Creek overalls finally arrived. They cost $80 a pair and I expected quality. They are thin, flimsy denim, the cheapest looking overalls my husband has ever had. I ordered two pair of Boulder Creek overalls on Feb 26, 2021. Right after I ordered them I got a message that my order was "back-ordered" Two weeks later I got a message that my order was "delayed". I kept getting delayed messages until March 29, when I received an "order shipped" email, with a tracking number for USPS. I checked the number and found that a shipping label was created, but the item had not yet shipped. Today is April 7 and it still has not shipped! I will never order from KingSize again.

This is a shady company. And to add insult to injury, they are rude, incompetent and nasty. I will explain. They don't care about how their malice and gross negligence to deliver on time affect customers. My poor uncle placed an order. They have a ridiculous 7 - 12 days delivery time frame, which is excessive as is, considering Amazon delivers in 2-6 days at most. This is not the worse. ALSO, they had a message that basically said "Allow extra time for your order to arrive. It may take 2-4 business days before your package starts moving, but You should receive your items in 7 to 12 days". After the maximum delivery period had passed, my uncle tried to call their 800 number to cancel the order as it would be too late for him to receive it. He was placed on hold for hours and no one answered. He sent them a message. 3 days later, no one responded. He sent them another message... and 3 days later someone responded with an impolite tone that basically said "we are busy, you order is not the only one (aka you're not important), you need to wait, and at the end he added an insincere we apologize for any inconvenience." My uncle then called their 800 number and wasted hours to get someone live, and all he had to say was basically "the order is "in process" and cannot be cancelled... that the order has not shipped, no guaranteed delivery date. Just wait". My uncle told him that the order was "in process" since he placed the order. That didn't matter to him. THE WORST PART: After my uncle called, they mysteriously changed the message to "order may arrive after the date listed on your order tracking page". The word "after" was added AFTER the order was placed and after they failed to deliver. Tip for consumers: This company has shady business practices. They don't care about excellence, timely delivery, easy cancellation, easy returns, or customer care.

The absolute worst processing/shipping times. Took 3 weeks from time of order. I have never had an internet purchase take longer, unless it came from China.

I ordered 2 pants. They refunded me my order (canceling my order without notice.. THEN A WEEK LATER THEY CHARGE MY CARD FOR THAT ORDER. How in the world does this even happen. So unprofessional.

I like their clothes however their shipping service is HORRIBLE. I placed an order more than 3 weeks ago, the package never arrived, tracking information still says same thing - that the package "will arrive soon". No update whatsoever, the package is clearly lost. I called the customer service, the guy was very nice but started to give me a whole speech about how their Company uses some "prepaid" labels and that's why it's "different" from Amazon or others. Dude. I don't care what your Company uses, I want my package to arrive in a reasonable time frame and I don't care how you do it. I never have an issue when ordering from other online retailers, not to mention there, shipping is free while KingSize charged me $11.99 for shipping. Why would your customers want to pay $12 for shipping and then never get their order and have to chase customer service for return? I first called them (had to listen to a lengthy presentation about their prepaid labels), then I chatted with them again, they keep telling me I have to wait for 30 days after the shipping date (so, if they chose to ship your stuff let's say 7 days after your order then you do the math how long it takes to get your money back when the package is lost). Unbelievable. So, they screw the order and let the customer wait, check, chase, ask, then wait again etc. just because they use a shipping firm or process that does not work. Something must have changed in this Company and clearly not for better because in the past I never had such an issue. Now I have to find another retailer because I am not going to waste my time and energy on something like this.

Overnight shipping does not mean next day. It means 2 to 3 days after they decide to ship. Can’t stand this company, the call center is useless. No power to reroute packages, it’s like the company is stuck in 1980 with AOL. I’ve had packages arrive faster from Japan and paid less shipping cost. Whatever you buy today will be on sale 3 days later, they don’t honor price. Stay away, pay monks or Amish to knit you stuff. It’s cheaper and FASTER

Horrible customer service the wait times are atrocious. Funny enough if you're a rewards member you get connected to someone instantly seems a bit unfair

Not transparent about rewards program. Wife bought a Christmas present and then started seeing monthly charges from Fbb-Kingsizerewards. She has no emails confirming that she ever signed up for this... She also does ever remember seeing this. We assume there was a "click here for 10% off" button that didn't tell you that you were signing up for a monthly membership for anything.