King Living USAReviews of kingliving.com

The buying process was smooth. Good communication. Delivery was a bit delayed but we didn’t mind. The biggest disappointment is the sofa itself (Jasper II). We’ve only had it for just over a year. It seems a lot softer and a lot more bouncy than the one we tried in the showroom. It sinks in when you sit on it and it’s giving both of us hips and lower back pain. It’s impossible to sit or lounge on it for longer than an hour. Post customer service is awful. Excuse after excuse, anything but taking this awful sofa back, sending out lame 3rd party companies who clearly follow a script. I regret this purchase.

We happened to visit King just by chance and loved their collection. Especially the quality of their sofas is amazing. The staff is super friendly and helpful! In particular, most of our communication was with Daniel and he was one of the primary reasons we ended up going with a King sofa. Albiona was also helpful when we were undecided on the fabric choices. Overall a very memorable and easy experience.

Furnished our home with mostly furniture (indoor and outdoor) from King Living at Kallang. Salesperson CJ is both knowledgeable and helpful with suggestions and has good product knowledge. Very good service and had no problems with the estimated time of delivery. We also had very good experience with the service person Rahim Basha who came to install lights on the furniture. He came on time, was very efficient and friendly. Furniture quality is really good and we continue to buy new pieces when we redecorate

12/0124 Update: I have up dated my review as King have been in touch and the issues with the couch have been fixed , I considered deleting the review but the original issues were valid and so I will leave this part but I have up dates the stars and the comments. We love the design of our sofa and looked around for one for a long time before we purchased this one. I am supper happy with the repair and King have been amazing this time with addressing our issues and the quick time frame in which this was done . If this had been our first experience then there would have been a 5 star review the first time. Well we have had our sofa less than 12 months, our order took3-4 months to arrive, the middle sections frame was bent it looked like it had been dropped, this made it just about impossible to put together, luckily we were able to as it took 3-4 months to get a new section delivered. It was also missing one of the cables so we were only able to use half of the sofas foot rest , it took 3 months to get a small cable delivered and an unbelievable amount of calls and e-mails as this had to come from China as it is not something they had in stock. When the new section arrived , I was expected to remove the broken section and replace it as the delivery guys had to take the broken section back. These sections are very heavy and I am not able to move the sofa by myself . I have to say the delivery guys went above and beyond and helped me remove and replace the section. The seating on the sofa has sunk and it started to do this after only a couple of weeks , the buttons are now not working properly and couch looks like my old couch . I am reluctant to contact king for this as they are to difficult to deal with. Do no buy there products , I wish I had seen this page before I purchased our sofa.They don’t care.

I waited 1 year for a table to be delivered. The three attempts prior to the this the marble table top was cracked. 1 year later I have a marble table top that marks as soon as you look at it. A dining room table that you can only use if you put a protector on it first. Seriously King Living, its a joke! Top dollar for poor service and product.

Misleading and deceptive conduct which violates Australian Consumer Law. Faulty table delivered. Alan Walker from Richmond store refused to provide a refund/return, he literally ignored my email and refused to deal with it, leaving a faulty table on my deck. He clearly takes no responsibility at his job and does not care if customer take this matter to VCAT and ACCC.

I have had nothing but problems since we got our furniture May of 2022. It’s not that they aren’t happy to fix but everything take so long and it’s suppose to be well made quality furniture in the first place. PocketAccessory Charge Table Timber CRESCENT BLK CO we brought two the first one stopped working a week after we got it in May replacement came in October, the second broke july I think it came in January both new ones stopped working but I don’t care any more having to deal with too many other issues. Tables are worthless. Do not recommend Reo 2.5 Seater RR Smart V4 Manhattan - Blue Steel MN-63 we’ve had a broken leg which took awhile for the service team to come. Not there fault waiting for a replacement leg. A mechanical issues where we couldn’t use the couch for two weeks waiting for a part. The pillows are already collapsing and there is a spring sticking out. I need a piece of duct tape on it so no one gets hurt. Couch is going to landfill. Do not recommend Lode Ottoman Small Luxe - Ocean LX-94. I can’t even tell you about the troubles I’ve had with this. Eventually they said the only thing they could do was give me my money back which may sound like a good solution but they promised me a quality piece of furniture which never happened and their solution only proved they could not deliver on their promise. Not recommended. Oliver Tub Chair - Swivel Upgrade Amalfi - LIMONCELLO AF-05 BLK. we bought two, colour is good but sewing is mediocre looks like I covered it myself. Not recommended for craftsmanship not worth the money Straight Powered Smart Arm BLK so far only thing we have had no issues with. Would not recommend King King Tess was awesome though. I’m sorry for her it didn’t work out. She spent a lot of time with me. My pieces should have made a peaceful flow to my home. Sad waste of my time and money. If you want quality well made furniture true craftsmanship shop at ONCE A TREE.

We bought a sofa in January and were promised delivery in April. After the purchase I took the opportunity to search for reviews on line and was very disappointed to see the negative reviews and we planned for the worst. However, 3 months on, the sofa has arrived, on time, as promised, with no issues. With all the negativity I thought it would be appropriate to share our very positive experience.