King Living USAReviews of kingliving.com

I absolutely love my new chairs! The fabric is beautiful, the swivel mechanism so smooth and they are really comfortable! They are exactly what I wanted and look perfect in the space!

The furniture is great quality. The service is utterly shocking. I have no idea how this company is still in business, given the diabolical service. I went to the Nunawading store three days ago. I asked about a Zaza package (Pkg 7 STD 2 FLEX). This is currently on their product cards (online) and also on paper copies in the store. Now, no one in the call centre believes that this product exists. No one can find Package 7 (I am staring at it both on the King Living website and on the paper I was given in store three days ago). I have tried to call the Nunawading store direct (a landline Australian phone number), and I keep being diverted to overseas customer service. They cannot give me a basic price, or any information about how I go about getting this price on a product that certainly exists. King Living, you are offering a premium product with the most utterly horrid customer service. It is so frustrating to try to get the basics from your company. So frustrating, as I want to buy from an Australian company and I've enjoyed your furniture before.

During our research for a new sofa, we came across King Living. Being new to this brand, we were curious to learn more, which led to speaking with owners, checking out the used market, and reading online reviews. From our research, we learned most owners are pleased with their sofa. However, there were several unpleasant reviews referencing poor customer service, damaged items in shipping, and QC issues, even though many of these owners still spoke favourably about the product. After digging into these reviews, they appear to be from other regions and not our city (Vancouver, BC). While these reviews were somewhat concerning, we remained curious about the product, so we visited our local store. We were greeted by a young Design Consultant (CJ), who was relaxed, respectful, and the antithesis of pressure. CJ was more interested in listening to us and assisting us with finding the right sofa, while providing remarkable detail regarding each product—often, I know more about a product from researching it than the salesperson. We love the array of choices associated with these products—covering materials, accessories, additional pieces—as well as layout options afforded by the modular design of the sofa, specifically the Delta and Jasper series. When we asked for an informed opinion, we were given one. We were pleased to receive support that was candid, for example, we were told if an upgrade/accessory was necessary or not. Also, if we overlooked something that might make a difference to our enjoyment of the sofa, it was brought to our attention. We were not rushed to decide “now”, including being encouraged to consider the potential purchase later at home. Furthermore, our purchase was made more manageable by an annual promotional deal that offers a significant reduction in the package price. This might be the first time I have left a store feeling fully satisfied with the purchase—there were no lingering doubts. Next, the sofa will be manufactured to our specs, which means there is a three-month wait to build, ship, and deliver it. Once the sofa arrives in our home, and we have some time with it, I will post a follow-up review.

ALERT to potential customers regarding our horrible experience which was poor quality furniture that had to be replaced and then the poor quality replacement had to be returned for a full refund. The refund had to eventually be forced on King Living by American Express as King Living failed to refund us. Dealing with King Living has been an absolute nightmare. They drag their feet at every point and it took many months of persistence to get to a resolution. They don’t return most emails or calls and their overseas customer care people just do NOT care. They even lie. I have recordings to back that up. An appalling display of incompetence & dishonesty at every point. The Moore Park manager cannot even be bothered to return a phone call. Obviously too difficult to deal with a customer. We will NEVER again buy anything from King Living and we have already told many people of our very poor and stressful experiences.

Every single time we have to deal with them the service is appalling. And because they literally can’t deliver what we have paid for we have to contact them A LOT. Do not buy from them, I’ve just been told I can’t collect something I paid for 10 weeks ago - it came in a week ago and I wasn’t contacted, when I called they need to “book in” for me to drive 45 minutes to their warehouse to collect it myself - in 5 days!!! The inefficiency is beyond belief and the death of service. I loathe this company

7 months waiting for furniture and constant delays. Was told at first it would be 3 months and then after the deposit was paid, it would be 4 month wait. Continual delay notifications. Follow up calls to customer service had me being told different items had not arrived. A different story every time. Finally….Once arrived the delivery driver asked if we were informed by King we were not getting a rug, although we had paid the balance owing in full at the show room 4 days prior. We had not been informed. The rug was bought to match lounge and coffee table and still after 3 phones calls to off shore customer service and contacting the Brisbane show room, I have no useful information about where our rug is and when it will arrive. Brisbane showroom ignores emails and also you think you are calling them, but get directed offshore, to have your call screened. Customer service says if we wanted to order it again it would take 20weeks to arrive as they ‘buy in bulk’. No one takes responsibility, it’s someone else’s problem. The company needs to do better. It is ridiculous that off shore emails the warehouse and tell me they don’t have a direct line to contact them. Customer service assured me they would email me with information on what was discussed and did not email me back. I will never buy King again. They do not care once they have your $.

Phone customer service is overseas and atrocious. Bought an 'in stock' lounge online but it was not actually in stock. No one bothered telling me. No one could tell me anything when I called. I ended up ordering some extra pieces via a store and they took over communications which improved things somewhat but I still had to constantly follow up for information. In the end I waited months and then the lounge was involved in a truck accident on its way to me. I only found this out because I called the courier directly. The best King could do was put me back at the end of the waitlist for another one, meaning more months waiting. I asked for a refund at that point which was thankfully fast. They all these months later they send me a request for a review on Trustpilot and when I completed it it said it wasn't a real form, it was just a test form! They can't even get that right. So I googled Trustpilot and came here myself. King, you suck.

Ah the joys of dealing with King Living… Again items turned up late and damaged. I spoke to a member of the staff at the Southport showroom and she said "what do you want me to do, refund your money?" eventually the assistant manager called me and was so disintrested. DONT BUY FROM KING LIVING..... Update..... Yesterday, we finally received the replacement furniture after 12 months of trying to get replacements. Mars Coffee Table (3rd repacement arrived more damaged than the 2nd replacement) Dainelli TV Unit (2nd repacement the doors dont align up to the draws and hinges were loose) Quay Outdoor Chairs (2nd replacement, these wobbled more than the original ones) Next update 31, October 2024 It has now been over a 14 months since we ordered the furniture and we have still not received the furniture we have fully paid for over a year ago. We again went into the showroom at Southport a couple of days ago and spoke to yet another assistant manager. Unfortunately he was so disinterested he could not even be bothered to stand up and help us. The only time the staff seamed interested in us was when we approached another couple looking to purchase furniture and we told them about our experience and showed them photos of the damaged and broken furniture we had received. Strangely from that point forward they wanted us at stop telling the other couple our horror stories. Next update 5, November 2024 Just had the bedroom draws delivered and like everything else the top draw does not align up and the bottom draw barely closes is it is so far out of alignment. If you want to throw thousands of $$$ down the drain and wait over 14 months for your furniture than you should buy from king. If you don’t want to end up like us I recommend you never purchase from King Living….