King Living USAReviews of kingliving.com

Great designs, Amazing couches, even better service. Love the King brand. 10/10

We had purchased a King Sofa and Ottoman years ago. Unfortunately, the sofa fabric was defective as it discoloured in several areas. After I brought my concern to their attention, they did not hesitate to replace the cover with new fabric. They are a responsive company that stands behind their products!

Exceptional products and services! 👍🏼👍🏼🤌🏽🤌🏽😎

I recently purchased several pieces from King Living US—the Jasper 19 sofa, a coffee table, and three counter bar stools. Everything arrived, but the coffee table had a paint-like smudge I couldn’t remove, and one of the stool legs was damaged. I reached out to King Living and was assisted by John Paul Guay from customer support. He was absolutely amazing. John helped me arrange a replacement coffee table and repairs for the stool, and what stood out the most was how consistently he kept me updated throughout the entire process. Since the new table had to be ordered and shipped from Australia, it took about eight weeks, but John checked in regularly to let me know the status. I want King Living to know that their products are high-quality and beautifully made, and that John is truly a valuable asset to the company. His professionalism and care turned a stressful situation into a smooth, positive experience.

I am sorry that I did not get the online customer service person's name who helped us. We were out of the country not able to call Canada and I used the King Living website to help us set up a delivery after we returned. The person was very helpful and after setting the delivery up, sent the delivery info along to me. It was great to get home and get our furniture delivered in 24 hrs just prior to the holidays!

On remembrance day in Vancouver you were open as the building was full of staff. But you would not open until your weekday hours 11am in stead of you Saturday Sunday hours which are 10 am. I remember the IDIOT customer manager that told me at 10:40 that I had to wait for the store to open at 11. There was no signage on Statutory holiday hours a normal thing for Canadian stores. I hope the sales people that were uselessly standing in the store were not any thing for working the statutory holiday. This particular dialog has a link to "How to write a useful review". Got any more insulting ideas to encourage real reviews. Sorry but that line read like "how to tell an anus he is behaving like an anus". Clearly you won't have the guts to actually call me and find out that your delivery software is as useful as "tits on a bowl" a Canadian construction industry term. So I you want a real account of the customer experience call 604 250 3436 and leave a text if I am not available DONNOT leave a voice mail. Also your furniture is designed for short people and can not be adjusted for people over 6 feet, I trust the average ~7 foot basket ball player finds it annoying to have his hips below his knees will sitting on your couch. Kind Regards Dr. Andreas Johan Felber, P. Eng.

Communication between King and ourselves has been consistently excellent. When we had an issue, it was addressed promptly and resolved immediately without making us jump through hoops. The customer service offered to us has been amazing from the showroom experience right to delivery.

From the design to the quality to the impeccable service. All was perfect. Giles is a great sales person! Will definitely come back.