Gert G.
Because they don't know what they're doing!
According to information on the homepage, Kineon has delivered 2417 Knee+. With the ID 1340 from December 8, 2021, I am one of the early supporters. Problem!? Unfortunately, a statement about the functionality of the device cannot be made, as I have not received it to this day. Just Well Technology's shipping notice through Pledgebox at the end of September. Item description inaccurate and incorrect value. FedEx responsible for customs processing cannot carry out customs clearance due to missing correct information. Pledgebox was unable to resolve the matter. Unfortunately, my contact with Kineon has not led to any success so far.
Response from Kineon LabsOct 31, 2022
Hello Gert, we're very sorry for the inconvenience this has caused you. We've sent you a follow-up email to let you know that we've reshipped your unit! Along with its tracking information, you'd be able to see the whereabouts of your product. Let us know if you need anything else and we'd be happy to assist you further!



