Steven
The customer service is excellent
The customer service is excellent, they provided great clarity to my concerns, and answered all my questions in detail.

Kineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home.Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us.We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.'Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.
Kineon Labs (kineon.io) has 629 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Steven
The customer service is excellent, they provided great clarity to my concerns, and answered all my questions in detail.
R F.
I've been using Move+ and it works wonders. Exceptional customer support as well, the team was incredibly helpful and attentive throughout the process
Irish Diane M.
⭐⭐⭐⭐⭐ I've been using the Kineon Move+ for my chronic shoulder pain, and the results have been incredible. Within a few weeks of consistent use, I noticed an 85 to 90% reduction in pain, making everyday activities and workouts much more comfortable. What impressed me most is how easy it is to use and how effectively it helps reduce inflammation and soreness without relying on medication. It's been a game-changer for my recovery and overall quality of life.
Sheba chiu W.
Free and fast service
Sue Y.
I was having an issue with my unit so I reached out to the company through an email asking for help. I got a response back right away with solutions and suggestions that help resolve the problem. Customer service was outstanding and they continue to follow up to ensure that there are no longer any issues. My experience was exceptional.
Ritzlu
I've started noticing a reduction in pain and discomfort since incorporating the move+ into my routine. The device is very easy to use, and the build quality feels durable and well-made. The strap looks and feels good and it's easy to adjust to hit the joint. Although maybe they need to redesign it so it doesn't dangle when it's configured in its shortest configuration. Thanks Kineon for this wonderful device. I also appreciate that the website includes ways on how to use the device for other joints.
ian K.
Great customer service. The device is great for tendinitis
ValR
UPDATE: Someone from the team responded to this negative review, but no one from Kineon has attempted to contact me about this review even though they have my order number, phone number, email address, full name, and mailing address in my email communications. By the way, there were 28 email communications just for one order. The Move+ is an amazing product, and I'd recommend it to anyone dealing with injury recovery. Their customer service, however, couldn't be worse. It has taken me weeks to get a very basic issue resolved, and they're either using a terrible bot or a human being with no ability to access message history. Order the product and pray you don't need their help.
Response from Kineon LabsMay 28, 2026
Hi ValR, we appreciate your feedback and we're so sorry about the negative experience with communicating with the team! Although we're happy that you're pleased with your device, we'd love to turn this experience around! We've requested your contact details so we could get in touch and assist you further. Looking forward to your reply! Kind regards, Kineon Customer Support Team