Kineon LabsReviews of kineon.io

Excellent customer service! I would use this companies products simply because of their customer service alone but happy they make quality products too.

Quick response to inquiries! The Kineon has helped my lower back a lot!!

For the past year, I have used my Kineon Move Pro red lights twice a day for knee pain. It has made a huge difference for me. Last week, one of the modules on the device stopped charging properly. When I reported this, I got friendly, prompt coaching and follow-up on several things I could do to try to remedy the problem. I tried all three simultaneously and it worked! Now the device is working just fine again. And I even got a friendly follow-up message from Noel, my helper at Kineon. I was very pleased with the help I received, and am thrilled to have my red lights back in action.

This is an amazing device. I’ve used this device for over 2 years to manage chronic over use and knee pain. It doesn’t tear up your leg like other bulky knee braces do. Helps with elbow degeneration as well. My kids also use it for their sports injuries and love it. The customer support has been amazing as well. Timely responses, positive support and a great device make a great company top to bottom. I’ve recommended this device to many people. Outstanding!

I've been really enjoying my Kineon, but recently thought I might be having some battery issues. I reached out through the website chat, honestly expecting a chatbot response and not much else. Instead, Noel emailed me right away. I was traveling and slow to respond, but he followed up more than once to make sure I got the help I needed. When we finally connected, he walked me through a few battery optimization tips and helped me get everything sorted out. Turns out the issue was me, not the device. The Kineon has been great, but what really stood out was the customer service. Having a real person take the time to follow up and make sure everything was working properly feels pretty rare these days. Big ups to Noel for going above and beyond.

Detailed, easy to understand directions & friendly!! I own the first gen product & I use it everyday on my knees and shoulders. Makes a big difference!!

The company doesn’t answer phone call, emails, chat bots. There product was supposed to ship and be delivered in 2 days but 5 days later I finally get a response that they are out of stock till 6/16/26. So they made me pay extra for shipping it fast and didn’t even have the product. If I could give them zero stars I would.

I've been using the Kineon Move+ consistently for a while now and it's become one of those things I genuinely can't imagine being without. As someone who travels a lot, which means a lot of walking and being on my feet, muscle soreness used to just be something I accepted as part of the deal. Not anymore. Glad I always bring my MOVE+ with me, so compact and easy to carry. I've also found it incredibly effective for my back pain, which has been a persistent issue for me. That alone made it worth every penny. What really elevated the experience for me is the updated strap system. It sounds like a small thing, but it makes a huge practical difference for someone who uses the device on different parts of the body. I'd strongly recommend giving the Move+ a try. It's become a non-negotiable part of my recovery routine.