Kind LED Grow LightsReviews of kindledgrowlights.com

Products never work properly, customer service is terrible. Do not buy from kind

Absolute piece of JUNK - purchased on line - first light didn't work right out of the box. Retailer would not replace with a working one - had to ship out the country and wait 2 months for a replacement - replacement light worked for 3 weeks - waiting on KIND for a response - they don't stand by their 90 day money back warranty - no response from KIND despite numerous emails - taking the issue to consumer reports on national news -

i love your lights they work so will

Too early to give five stars, but they are headed that way. I had an issue with the X5 WiFi not pairing with WiFi...yeah. Was told I need to go buy another router specifically dedicated to the light (more $ after spending well of $1,000 for a light). I did that, begrudgingly, and it worked one time. Once. Not to confuse the light itself here, which appears to be working (only been using it a couple weeks). I’m talking about the ability to control the light over WiFi. Not an essential thing, but my dark period was set for an unknown time (all I knew is I was on an 18/6). Eventually customer service told me what the factory dark period is, so I was able to figure that out. I called customer service again today and got a really helpful guy, the manager I believe. I could tell he cared about the product and KIND’s customers, and he did everything he could to help without pushing me off the phone. We worked together and eventually we’re able to get the issue resolved without having to buy a 3rd router... Will update on the light after a few months. So far my experience with customer service was great and So far I would recommend KIND. I even got a couple of grow tips in the process of working out the WiFi issue.

Don't order from Kind!!! Took my money immediately.Order has been ready for delivery for 9 days.No customer support,they don't respond to any inquiries.The only way to get some customer support is to use the prompt to buy new equipment.If you have any issues with an order they will not respond

Excellent customer service! Been working with Kind products for over 2yrs. My questions, emails, and orders are always dealt with promptly and with good communication. When I need to talk to someone on the phone, someone actually answers or calls back quickly.

Purchased the k3 xl 450 and this thing is perfect for the hobby grower. My plants loveD it immediately and I will update after a few months use. Very quick discreet shipping and so far I am very pleased. Update - I had some a little too close and it actually fried them, other leds I’ve used weren’t powerful enough to do that. One of my big problems has been Lack of heat in the grow room But this thing plus the ambient temp make it the perfect temp. I am using 2X3 grow room and so far it reaches the whole area very nicely. Fans run pretty quiet and it doesn’t surge my power at all when kicking on.

Anyone have service issues from KIND ?? Personally, they “Tot pis sed” me off. Couldn’t give an estimated repair time, estimated cost... etc, without filling out a service request, sending them pictures, sending them the lights... without, any of my guestions given answers from two of the staff. I stressed that it was “not” a warranty issue. When I pressed and questioned their customer service policy, “I got attitude, I replied with attitude”. (Not looking good for future repair potential). I chose to purchase cheap competitor replacements to continue, couldn’t afford to be without lighting and KIND personnel wouldn’t estimate idea of repair time or cost of the KIND. (Difference is significantly notable)😔 Concerning the good stuff...(to be fair). 🧐 The “KIND K3’s”... approx. 8 years of continuous use for “medical Cannabis”. I’ve encouraged 3 friends, (MedCanna patients) to invest, all 3 now have 2 or more KIND LED’s and are extremely pleased. 👏🏻 The K3 lights are a fantastic product for dependability, reliability and excellent production. (KIND, earned every award they got) 🧐 I would be doing a dis-service to all, if I wasn’t honest about my experience. I highly recommend them, if you have the cash to layout, want excellent production for your investment, this is the product brand that will pay for itself, in a short time. Again, service... communication is everything. I played a part in the disappointment, so it’s not an issue of inoperative or defective equipment... to the contrary. After so many (8+) years of use, I suddenly lost 70% on 1 and 40% on the other, within 2 weeks of each other. That’s dependability after so many years of use. No discussion needed 🤓 (Wish I could afford new ones... maybe in my next life).☺️ however, if you get them, you’ll be pleased and will be the envy of of your friends. 😉 (credit where credit’s due) *** No.. I’m not affiliated in any way or know anyone employed, with KIND LED’s. This is meant to be an honest effort of, “my experience” with the K3 and KIND’s service policy, (that I experienced) to inform those who care. 😉 OldMan dan