Kin CustomReviews of kincustom.com

Response from Kin CustomJan 25, 2021

Hi Emini- Thank you for your feedback! We are excited that you love our Creator Studio, average 3 -business day production, and depending on the shipping method we can get your designs to your customer drop-shipped quickly! We understand you feedback on shipping, we pride ourselves on our quality custom packaging that ships directly your customer with your branding. We also offer a discount program of up to 45% off to help grow your profits. All you have to do is access our universal .csv in the Creator Studio > Created Merchandise > Select Universal .CSV from drop down. Complete the form with your orders & addresses and import to the orders tab in Creator Studio. Discounts will automatically be applied at checkout. We also appreciate your feedback on adding new products to our assortment. We will take note with our Expert Design Team and stay tuned on for any updates. Most importantly, thank you for your business! We are excited that you are growing your business! -Kin Custom

Response from Kin CustomDec 28, 2020

Hi Noor! We are glad that you are using Kin Custom for your print-on-demand and drop ship provider and we are happy you have a successful business! We pride ourselves on our quality merchandise that is custom with your designs, handmade and printed-on-demand. Because of the detailed customization we provide, we do not mass produce any inventory and really take care to provide you with an amazing product to keep your customers satisfied. As your print and drop ship provider, we handle the logistics and ship your designed merchandise directly to your customer. Our home office is in Columbus, Ohio and our production facility are in China. Because of this, it is required by international customs law to have our fulfillment center on the outside of the package located on the commercial invoice. We understand the importance of your branding and we want your customer to experience your unique brand designs and merchandise. We are working with customs to minimize the import label on our packaging and will not interfere with your branding. We really appreciate your business and hope you continue to find Kin Custom's print-on-demand and drop shipping useful to your shop. If you have any additional questions, please reach out to our Customer Experience Team in our Help Center. -Kin Custom

Response from Kin CustomDec 28, 2020

Hi Shop Owner- Thank you for choosing Kin Custom for your print-on-demand and drop ship supplier for your custom, all-over print apparel, shoes, and accessories. We apologize for any frustrations you have had with our sizing and return process. We also sincerely apologize for our delay in response time. We strive to deliver quality handmade merchandise as well as delivering a quality customer experience. We are looking into your refund and are processing. Our Customer Experience Manager will be reaching out to give you the details that you need. We will share your sizing discrepancies with our expert Product Development & Quality Teams to ensure we have delivered the correct specs based on our sizing charts. As always, we appreciate your business and patience and thank you for choosing Kin Custom for your all-over print designs. -Kin Custom

Response from Kin CustomDec 18, 2020

Hi Shongedzai- Thank you for your interest in using Kin Custom as your print-on-demand and drop ship supplier. We are always excited for shop owners to experience our quality, handmade apparel, shoes, and accessories and we would like to help you with our sample ordering process. Good news! Ordering samples is easy and you can order as many samples as you want, even without a bulk order. In fact, we encourage our Shop Owners to order samples before placing an order. This ensures you are in love with the product before selling it to your customers. To order samples at wholesale cost start by logging in to your Creator Studio account and follow the prompts below: 1. Upload your design on the products you would like samples of 2. Add product title, tags, & design description 3. Click the 'Created Merch' tab 4. Select the design & click 'Order Samples' If you need additional information, you can contact our Customer Experience Team or read more in the article: https://knowledge.kincustom.com/knowledge/can-all-my-products-be-ordered-as-samples Again, we can't thank you enough for your interest in Kin Custom as we pride ourselves on our quality merchandise and custom branded packaging sets. We sincerely hope you are able to place the orders you need without frustration. -Kin Custom

Response from Kin CustomDec 10, 2020

Hi Islander Mix- We are so glad you love everything about Kin Custom! We pride ourselves on our quality, apparel, shoes, and accessories. We customize each order with your all-over-print designs and drop ship with custom brand packaging all your customers so you can earn more profits! Good news! You can change any of our styles from white by adding a background color to your designs. You can read more in our Knowledge Center: https://knowledge.kincustom.com/knowledge/add-background-color Again, thank you for your feedback. We love hearing from Shop Owners like you so that we can work to improve our process. -Kin Custom