Kin Custom is a leading print on-demand provider, dedicated to empowering creators and fashion entrepreneurs. Whether you're a designer looking to showcase your unique designs or a fashion enthusiast seeking exclusive products for your brand, Kin Custom has everything you need.We offer free custom branding, allowing you to put your logo on packaging, labels, and more, creating a fully personalized experience for your customers. With dropshipping services and a 100% quality guarantee, we ensure a seamless and reliable experience, so you can focus on growing your business with confidence.
Kin Custom (kincustom.com) has 106 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
kincustom.com
Website
kincustom.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 74% of reviews.
Latest
Most recent review: June 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Ordered my item on the 18th January still not received and tracking number is no good as keeps saying website down so no updates #126648 is my order number I have emailed you from aparbott
Response from Kin CustomJan 29, 2025
Dear Customermandy,
We’re sorry to hear about your experience and would love the opportunity to assist you. After checking our system, we’re unable to locate your order with the information provided on your review. To better assist you, please email us at [email protected] with your order details so we can look into this further.
Additionally, we want to clarify that our website is fully operational, and tracking should be accessible. If you’re experiencing difficulties accessing your tracking information, we’d be happy to help guide you through the process. Please send us your order number via email so we can assist you right away.
We appreciate your time and look forward to resolving this for you as soon as possible.
Thank you,
Kin Custom
AT
Adam T.
Uploading Images can be very slow or it doesn't upload
I design using Photoshop to upload to Kincustom. Problem is the upload either doesn't happen or is too slow. If I reduce the size even more the DPI is very low which will make the quality of image low too. They need to sort this issue from their end, either use a service/server to upload larger image to keep the quality of image.
Many times the image does not upload at all and there is a limit time, so you got to login all over again!
The other problem is the high cost of delivery. I had to pay a hefty fee for tax to have products delivered.
I cannot rely on their website so I have to find somewhere else. It's a pity as I did like the quality of the product so now trying to find local company to print because I rather have speed and quality of product for that. I cannot rely on the speed of the website system with uploading, it's too slow and having to do it over and over again to find image dpi is not good enough due to resizing image.
Response from Kin CustomSep 13, 2023
Hi Adam,
We appreciate your feedback regarding our uploader in Kin Custom and are very sorry to hear that you are unhappy with the system that we have to upload designs. Your request for these new improvements has been recorded for further review.
Shipments internationally may encounter custom duty fees. The fees are based on the destination and the regulations the country being shipped to. Different countries have import procedures which is determined by its custom’s law in the destination country, not Kin Custom or the carrier.
For more information on taxes and fees, please see the information guide here: https://knowledge.kincustom.com/knowledge/customs-fees
ME
MELODY
Disappointed
This was for KIN APPAREL SATIN HOODIES
VERY SORRY
I really wanted to support a Black-owned business; you get so excited to see something different. However, I purchased a hoodie, which was too large; they are unisex sizing, and I missed that information. So they only give refunds store credit; you guessed it also missed that information. I am using the store credit now; the same item is $5.00 more plus shipping, which is $15.
They have lost a customer. Once I get this item, I am done.
Future customers read every policy piece to know what you are getting.
Response from Kin CustomMar 30, 2023
Hi MELODY,
We are unsure on what you are referring to. We are not a Black-owned business nor have we ever claimed to be. We think you may be referring to one of our users we dropship for.
We also do not offer store credits. This is not possible with our system. Can you submit a ticket through our website to help us better understand?
- Kin Custom
SJ
SMith J.
Company needs new options and needs to…
Company needs new options and needs to add more material options to choose from like cotton , polyester is ok but not on everything some of the womens items look cheap and feel cheap. if they can add basket ball shorts as a option and options to pick how you want your mens swim trunks to come instead of having the stock underwear come inside them. Being they are making items in china they should understand competition and fashion. the items on the site are generic items and not all the time will you get good items depending on your logo and if you use the whole garment with you logo. If they added a cotton option with the all over print that would be better add a better location option for screen print on the T -shirts. the track pants are extremely small and dont fit tall men over 6ft tall they are very thin and cheap looking. If you guys can improve this by adding these updates you will be a big company in coming months to years. but i would not recommend using this site if you are looking for Good quality and and pricing on garments. just find a direct supplier yourself and you can get these items done for way cheaper.. Embroidery should be a option you should add now as a on demand company..
Sadly, I have been using Kin Custom since last year when I opened my online shop but this year their customer service has really slipped. I emailed to ask why I am getting products I ordered for customers at the same time sent to me separately, and I have yet to get a reply. I sent it in February!!!!! Lately, also the cost of shipping has increased but the level of service is no better. I just don't understand why it's gone up??
Furthermore, I have been looking at producing leggings for my store and despite going through the process, designing something, and then getting a sample, I was so disappointed at the cheap quality of the leggings were!!! They were See-through so you could not even wear them outside the house. They were just cheap and terrible but the cost to a shop is very high for the cheap quality. So overall, feeling a little disappointed. I am really hoping that Kin Custom pays attention to this review and takes my comments seriously instead of ignoring them.
ADDITION IN REPLY TO BELOW: your economy shipping has not been available for a long time so not sure why you are mentioning it in your reply. Your shipping is now expensive or more expensive!
Regarding the leggings, I created a black design with flowers on the site leg and still when I put them on they were see-through. So quality is just cheap!
I will be sending you yet another message through the system to see if this time you reply.
Response from Kin CustomApr 8, 2021
Hello Shop Owner,
We first want to apologize for the poor experience you have had! We greatly appreciate your business as a valued customer and want to make this right for you. If you could please provide us with your ticket number or email address, we will be happy to look into your inquiry and see what happened to cause the lack of response. Our dedicated Customer Experience Team will reach out to you soon once we have your information!
In general, our production facility ships items as they are ready, and will not necessarily wait for an entire order to be completely fulfilled to ship. We do this because not all items within an order will finish at the same time and we want to get customers their items as quickly as possible.
Regarding the cost of shipping, our flat rate shipping prices have not changed and are still $4.99 per product for Economy and $6.99 per product for Premium. Express shipping cost, which is what you may be referring to, is not dictated by Kin Custom. This rate is determined and set by the carrier based on the weight of the items within your order. Express shipping cost can vary and has likely increased as a result of heightened global shipping demands.
The leggings that Kin Custom offers do have opportunities for improvement and we have made note of this with our Product Development team. We are actively looking at other options to provide a better legging product in the future. At this time, we advise using darker designs on the leggings, as the lighter designs can have that see-through effect on the current product.
We hope you will give us the opportunity to turn this experience around for you and are standing by to assist.
RESPONSE TO SHOP OWNER EDIT: Economy shipping has always been available, but is for US destinations only as noted on our Shipping page (https://www.kincustom.com/shipping). If you are shipping outside the US, flat rate Premium and weight based Express are your shipping choices.
Our Customer Experience Team is available M-F 9AM-5PM ET for your assistance.
-Kin Custom
AN
Angela
Site Needs Updating
1) It would be nice to have a biz account/card saved and/or on file so we don't have to input the billing address and card number for EACH AND EVERY ORDER it's time consuming and annoying.
2) Bring back the option of having both Men's & Women's Sizes for Sneakers available under one single profile/product posting. it's unnecessary to have TWO separate listings on our websites/stores for the SAME product. It looks messy and is confusing for our customers. So now we ONLY offer Women's styles because we want our store to look clean & streamlined.
3) Please provide an option for Store Owners to edit the Order Submitted and the Order has been Shipped emails that are automatically sent to customers. Currently they do not provide enough info and do not contain our store's Logo or Contact information. Our Customers are confused by the emails and they think it is SPAM.
4) Add a Live Chat option to your Customer Service. Waiting 1 or 2 business days between each and every response is too long for an answer to a question.
Response from Kin CustomNov 23, 2020
Hi Angela!
We are happy that you are using Kin Custom for your print-on-demand and dropship supplier with our custom packaging. We are appreciative for your feedback on our site capabilities and take your responses very seriously to help you get quality products designed by you for your customers.
We strive to deliver quality, handmade, apparel, shoes, and accessories in a timely manner. We are also always looking at ways to improve our user experience and are always working with our expert Product Development Team to improve our assortment. We hope you continue to design into our latest styles and stay tuned for site updates.
To make it easier, you can always store your credit card and billing information on your browser. For example, if you are using Chrome, you can add a credit card in “Settings”, so you don’t have to input it every time on our checkout page!
We truly value our customers’ insights, and because of high demand, we separated Men/Women’s shoes. We are always trying to improve the experience for our customers, so please be sure to fill out our bi-annual Customer Experience survey to provide your feedback!
Thank you for your feedback on the shipping emails. Our Customer Experience team will reach out to you soon to gather more information! Please keep in mind that if you have your own sales channel, for example Shopify, our communication is strictly between us (Kin Custom) and you (the shop owner), not your customer.
Because of high ticket volumes due to the holidays, we encourage our customers to always check out our FAQs to help troubleshoot. We value your business and your time, so please know that we are answering tickets as quickly as possible.
Thank you for your business!
-Kin Custom
