Kin CustomReviews of kincustom.com

I've been buying samples from Kin Custom for years and have just launched a business using the Shopify app (glitchy). Their products and quality are amazing, but lately the customer support has gone down the tubes. It's near impossible to get a timely answer for orders or technical issues. When they do respond they are very helpful, but this type of delay is very damaging to small businesses that depend on them. I really hope they straighten out this issue because I truly love their products.

The merchandise quality is what you expect for the product price, the print job is excellent. The product creation on the website is pretty easy, aside from not being able to create the product in all available colors with one click, so it takes time to create it for all item color options. The shipping cost is too high in my option, considering that you are charged for each item being shipped even when there are multiple items going in one package to a single location. Bottom line...the quality is worth the cost.

Products are great quality, larger sizes are a big weird (longer not wider…) and items tend to take a while to ship/get through production. It may say 2-5 business days but expect 2-4 weeks…

I like how my images look on the items, I just wish bulk order discounts were back to when they started. Because of the new tier I have to order less than or need a lot of capital to benefit from a larger bulk order.

Kin Custom has very high quality products and very nice packaging. I have used them for 4 years and have had very few problems. I also like the quality of product images and the models. I use them a lot for my website. I would like more design flexibility with the colors of items, more than just black or white base for shoes and bags.

Immediately, I would like to say this SHOULD be a five star review, but I will explain why it has to be four, with the hope that whoever reads this understands something very important about customer service. Off the bat, Kin Custom is THE BEST POD service I have tried and I have tried a few. Their prints are vivid and detailed. Their tags, packaging, and garment tags are comparable to none. Their shipping is great, however this is where things became a bit tricky for me. After my order shipped, I was told that one wrong item came along in my order, in place of one of my own items. They noticed this before the shipment was anywhere close to arriving to me. They alerted me, and also confirmed my item was already shipped. This type of service you will not find anywhere else. I only left four because they obviously have room for improvement when it comes to quality control for shipping. As a business, we all have room for improvement, what's most important is Kin Custom makes you feel like your art is important and your brand is valued. They took care of the issue immediately and are also fast with email replies. The garments are all good quality - actually far better than I or my customers expected. If you're looking for an all-around great POD experience, Kin Custom will not disappoint! All in all,

I think merging with shopify is a bad ideal and I say that because I used to deal with a company called RageOn Official and they lost millions after merging with Shopify, they didn't do what they said they in there contract, basically they got screwed big time and I lost money and millions of independent stores lost money including the platform don't make the same mistakes.

I have been scouting this website for a long time. They are one of my top choices in starting my online shop however it seems like they are not active on social media but responses here. Kin Custom, hoping to see you back on Instagram and Facebook.