Kiky Florist Reviews | Read Customer Reviews of kikyflorist.com

Kiky Florist Reviews | Read Customer Reviews of kikyflorist.com

Kiky Florist reviews

167 approved reviews, newest moderated first

Koren R.
Aug 6, 2026
Horrible
Horrible. If I could leave a zero-star review, I would have. In this day and age of AI knowing everything, how did they not know when I placed the order that they couldn’t deliver to the zip code I entered? They cancelled my order then told me it could take 10 days to refund. In the end, it took them TWO WEEKS to refund my money. Really? They take it in about 3 seconds and can’t give it back a little sooner?
Response from Kiky FloristAug 16, 2026
Dear Koren, We would like to clarify the details regarding your Calm Bouquet order. Real-time delivery availability is confirmed once local florist routes are mapped, and this destination fell beyond the functional service radius of our local flower shop network. Holding customer funds is never our policy. The entire charge was canceled and refunded on our end immediately, with zero delay from our platform. Any standard 5–10 business day timeframe is determined solely by your financial institution's posting cycle. Your card issuer will reflect the returned balance in accordance with their standard processing schedule. Best regards,
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Amy S.
Aug 4, 2026
This is a scam
This is a scam. I went online and purchased an arrangement for my sick mother. It was pretty so I plugged in my debit card only to get an email from them saying it my order was unable to be fulfilled. They also stated my refund was reversed back to the original card only to find out that was a lie. Now I had to file a dispute which could take up to 90 days. Im furious. These people should be taken offline immediately. The BBB has them on scam alert. I just found that out. BEWARE DONT BUY ANYTHING FROM THEM. THEY TAKE YOUR MONEY AND RUN.
Response from Kiky FloristAug 16, 2026
Dear Amy, We would like to clarify the details regarding your Cheerful Horizon Bouquet order. We fulfill orders nationwide across every state through our local florist network, and while out-of-range addresses are exceptionally rare, this specific location exceeded our safe delivery boundaries. Holding customer funds is never our policy. I have double-checked our billing system to confirm that your full refund was properly issued and completely finalized on our side the moment the order was canceled. Best regards,
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Robert C.
Jul 24, 2026
if I could rate a zero I would,never…
if I could rate a zero I would,never delivered the flowers,when I called they hung up on me twice then said person I needed to speak to was out,had to wait to stop payment on these scammers.buyer beware!!! THEY SUCK!!!!
Response from Kiky FloristAug 4, 2026
Dear Robert,  We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.  To help us find your account, please send a quick message to [email protected] including any of these details:  The name on the order, The email address or phone number tied to the purchase, Your order ID number.  Upon receiving these details, our support team will immediately trace your transaction and take action.  Best regards,
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Rhonda K.
Jul 23, 2026
I would of chosen 0 for stars if that…
I would of chosen 0 for stars if that was a option. They commet fraud. Take your money and then never deliver. I had to go through my bank to try and get my $ 75 dollars back. What a ducked up way to run a business. They should all be arrested and brought up on charges.
Response from Kiky FloristAug 16, 2026
Dear Rhonda, We would like to clarify the details regarding your Endless Devotion Bouquet order. This purchase had to be voided because the recipient's location fell beyond the operational coverage zone needed to ensure a safe delivery by our local florist network. Holding customer funds is never our policy, and an unfulfillable order is always canceled and reimbursed right away. To verify that this transaction is completely finalized on all networks, we have manually pushed your refund through our billing system once again. Your bank will reflect the returned balance in accordance with their standard posting schedule. Best regards,
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Neil J.
Jul 23, 2026
Scammers
Scammers Beware of this company, do not buy anything from this company.. took my money out of account and said flowers where out of range.. trying to get my refund for 3 months and they say it will b posted on Monday.. DO NOT DO BUSINESS WITH THESE SCAMMERS..
Response from Kiky FloristAug 10, 2026
Dear Neil,   We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.  To help us find your account, please send a quick message to [email protected] including any of these details:  The name on the order, The email address or phone number tied to the purchase, Your order ID number.  Upon receiving these details, our support team will immediately trace your transaction and take action.  Best regards,
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Natalie
Jul 18, 2026
BEWARE OF THIS COMPANY!
BEWARE OF THIS COMPANY!! After writing my negative review, they flagged it to Trustpilot claiming they don't recognize my purchase. I know that scam websites often abuse this verification process to get bad reviews taken down. They hope that the reviewer will miss the 3 day deadline to verify the purchase. So it could very well be that there are even more legitimate negative reviews if some of the reviewers missed the email. As of today, I see 20 negative reviews. This fake florist has 100% one star reviews. Let's see how many they fraudulently try to remove. There could be even more than 20. And their website domain was only registered 2 months ago! This scammer keeps scamming. I've reported them to the consumer bureaus too. Please report them so they don't take advantage of other people! Update on June 21: I see many of "Kiky Florist's" replies to customer complaints say that they "cannot locate a matching record". Don't believe them! This is their attempt to scrub out bad reviews. And in response to the reply below, it's funny how all of the orders placed on their website "exceed the operational coverage zone" after they get the money. I guess I would be out of their operational zone if they are based in some remote country masquerading as a U.S. website so they can take people's money fraudulently. *If you want flowers delivered, this is NOT the site to use.*
Response from Kiky FloristJul 21, 2026
Dear Natalie, We would like to address your review regarding your Radiant Promise Plant order. This purchase had to be voided because the destination address exceeded the operational coverage zone of our local shop network in that area. Our policy for out-of-range orders is to immediately release all held payment funds back to the customer. This transaction was successfully reimbursed on our side the exact moment the order was canceled. Your financial institution will reflect the returned balance according to their standard posting schedule. Best regards,
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Niamh L.
Jul 16, 2026
Still no refund!!
Still no refund!!! Months later no refund! Took money out of my account, never delivered flowers and said they would refund….still no refund! Basically took my money ….. scammers!
Response from Kiky FloristJul 21, 2026
Dear Niamh, We would like to inform you that your order for the Fresh Breeze Garden was canceled because the delivery address provided was located outside the active coverage zone of our local shop network. When an address cannot be reached, our system immediately cancels the order and releases the payment. To guarantee that this credit clears smoothly and eliminate any banking delays, we have manually re-pushed your refund through our billing platform today. Best regards,
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Storm L.
Jul 10, 2026
These are scammers do not purchase from…
These are scammers do not purchase from them. Charged my card but canceled the order. I called and asked for a refund they said they would refund but I never recieved it. Am now getting my bank involved.
Response from Kiky FloristJul 21, 2026
Dear Storm, Thank you for your feedback. As a nationwide floral service delivering hundreds of orders daily across the country, we work closely with local florist partners to maintain strict design standards. Your order for the Gemstone Serenade Blooms was canceled because the required white roses were temporarily out of stock at our partner shop in that area. Rather than delivering a heavily substituted arrangement, our system automatically canceled the order and issued a complete refund. This transaction was fully finalized on our end. Please allow standard financial processing timelines for your card issuer to post the credit to your statement. Best regards,
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