Kiky Florist Reviews | Read Customer Reviews of kikyflorist.com

Kiky Florist Reviews | Read Customer Reviews of kikyflorist.com

Kiky Florist reviews

167 approved reviews, newest moderated first

Glady H.
Aug 14, 2026
poor service never got important …
poor service never got important flowers delivered would not use again.
Response from Kiky FloristAug 18, 2026
Dear Gladys, Thank you for your feedback. Your custom floral order had to be canceled because the delivery address provided was located outside the active service boundaries of our local partner florist network. We never hold customer funds for unfulfilled deliveries. While your full reimbursement was issued immediately upon cancellation, our team has manually re-pushed the refund transaction through our billing platform today to ensure complete clearance between banking systems. Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement. Best regards,
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Sally E.
Aug 13, 2026
Person was polite and quick
Person was polite and quick. No problems answering questions. Nice selection of flowers.
Response from Kiky FloristAug 16, 2026
Dear Sally, Thank you for the wonderful review! Providing quick, helpful service and a great floral selection is always our goal. We hope the recipient truly loved the bouquet, and we'd love to hear your thoughts on the flowers and delivery timing. Best regards,
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It was G.
Aug 13, 2026
Very good
Help ful very good
Response from Kiky FloristAug 16, 2026
Dear Ron, Thank you for taking the time to leave us a great review! We are so glad our team was helpful. If you have any thoughts on the flower arrangement itself or the delivery timing, we would love to hear your impressions. Best regards,
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Joyce R.
Aug 13, 2026
I used This florist to send my…
I used This florist to send my granddaughter flowers in the military hospital. I was very impressed with their prompt delivery and kind attention. I would definitely use them again.
Response from Kiky FloristAug 16, 2026
Dear Joyce, Thank you for sharing such wonderful feedback! Delivering for special moments means the world to our team. We hope the bouquet brought her joy and comfort, and we'd love to hear how the flowers held up. We look forward to serving you again! Best regards,
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Pam S.
Aug 13, 2026
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! RECEIVED AN EMAIL THAT THE ORDER WAS PROCESSED.. THEN TWO DAYS LATER, I RECEIVED AN EMAIL THE ORDER WAS CANCEL AND COULD NOT BE BE DELIVERED. 9 DAYS LATER I STILL HAVEN'T RECEIVED CREDIT....BUT THE CHARGE WENT THROUGH!!!!!!!!!!!!!!!!! More info as of 8.17.26; Then , after this review.. 20 day later. I get an explanation from them that even created more reasons to never ordwr from them! They just don't get it! If I could insert their reply I would... HORRIBLE, PROBABLY FRAUDULENT, AND MISLEADING!
Response from Kiky FloristAug 18, 2026
Dear Pamela, We would like to clarify what occurred with your Endless Devotion Bouquet order. This purchase had to be voided because there was no local partner florist within the operational coverage radius of that delivery address available to handle the delivery safely. Our strict protocol when an order cannot be serviced is to cancel the transaction and release all payment authorizations right away. To eliminate any potential delay across banking networks, we executed an additional manual refund push through our payment gateway today. Your financial institution will post the returned credit in accordance with their standard posting schedule. Best regards,
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Phil B.
Aug 11, 2026
Same problem as everyone else on here
Same problem as everyone else on here. Delivery cancelled when they say they could deliver. Lied about refunding the card. Now on day 22. No refund. Was already told once now 2x it was reversed. Complete liars. Stay away Update. Now they are playing dumb with TrustPilot that they can't find the transaction when in fact they have already looked it up 3x and now have lied about a refund to me. They do this with all Trust Pilot reviews in hopes that the review will be removed. Faye Ligia emailed me that she would personally handle which was never going to happen. every single person at kiky is a liar. SCAM
Response from Kiky FloristAug 16, 2026
Dear Phillip, We would like to address the details surrounding your Adored Swoon Blooms order. This arrangement had to be canceled because local workshop capacity in that area was completely maxed out, preventing our partner florist from taking on new work. We never keep payments for unfulfilled deliveries. Your transaction was released right away, and to ensure complete clearance across banking channels, we executed an extra manual refund push through our gateway today. Your banking institution will reflect the credited funds in accordance with their standard posting schedule. Best regards,
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Krys
Aug 11, 2026
I would give zero stars if I could
I would give zero stars if I could. This place is a scam. I ordered July 23,2026 they charged me and declined my order. I’ve called over 3 times demanding a refund. It’s 8/11/26 and I’m still waiting. This place is a complete scam. Update They replied to this saying I received my refund. I did not. I’m still waiting. It’s now Aug 16. Update. It’s Aug 25th and still no refund my bank will be taking care of the situation but I have to wait until Aug 30th
Response from Kiky FloristAug 16, 2026
Dear Krystal, We would like to address your concerns regarding your Spring Trellis Blooms order. Holding customer funds is never our policy, and unfulfillable orders are voided immediately on our platform. We double-checked your billing history and verified that your reimbursement was issued at the time of cancellation. To guarantee that all banking networks receive final confirmation without any hold, we have manually pushed the refund through our processor once again today. Your financial institution will post the returned funds in accordance with their standard posting schedule. Best regards,
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Barbara B.
Aug 9, 2026
Ordered Funeral Flowers thinking that…
Ordered Funeral Flowers thinking that this was a local florist that would be able to fill my order and deliver the plant on time. On Sat, Aug 1, 2:54 PM I received the following email. Your Order is Confirmed We have accepted your order, and we're getting it ready. Your payment was authorized successfully. We will capture the payment when your order is prepared. Order Number 228563 On Sun, Aug 2, 7:53 AM I received the following email: Order Cancelled I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again. Order Number 228563 In the meantime, I have issued a full refund to your credit card. The money should be reflected on your credit card statement within 5-10 business days, or sooner, depending on your bank's policies. I apologize for the inconvenience this has caused. Please let me know if there is anything else I can do for you. Thank you for your understanding! Today is August 9th and still no follow-up or refund, but the funds have cleared my bank! Because these were funeral flowers I had to quickly scramble and purchase flowers and hand deliver them myself.
Response from Kiky FloristAug 20, 2026
Dear Barbara, Thank you for sharing your feedback. We have thoroughly reviewed our records and verified that order number 228563 does not exist in our database, nor does it match our company's order numbering system or email communication templates. It appears this purchase was made through another flower delivery service under a similar name. We recommend checking the original transaction receipt, sender email address, or your bank statement to identify and contact the correct vendor directly for your refund status. Best regards,
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