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Kibin (kibin.com) has 318 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingEducation Services · San Francisco, California
Excellent
Education Services · Arcata, California
Excellent
Education Services · Fremont, California
Excellent
Education Services · Irvine, California
Excellent
318 approved reviews, newest moderated first
customer
Great work, fast turnaround
Response from KibinMay 16, 2020
Thank you for taking the time to let us know about your excellent experience. We appreciate having you as a customer, and we hope to see you around soon! Amber R., Customer Happiness Coordinator @Kibin
Antonella H.
I just want to thank you for helping me solve my problem, other than that it was a great experience Thank you Antonella
Response from KibinMay 6, 2020
Antonella, thanks for giving us the opportunity to speak with you and ensure you are satisfied with your editing experience! We look forward to working with you in the future. Amber R., Customer Happiness Coordinator @Kibin
mary
It is not a revision.Poor service!Never again. I didn’t ask you to write paper for me, you guys just repeated the previous feedback given. It’s not a revision.
Response from KibinApr 27, 2020
Hi Mary, We appreciate you taking the time to leave a review of your recent editing experience. I see that you're a new editing user with Kibin, and we've been trying to get in touch with you via email to help resolve your issue with this order. It seems that there may have been a misunderstanding about the kind of services Kibin editors provide, so I wanted to clear up any potential confusion. Please do correct me if I'm wrong, but it seems that the expectation for your order was that your editor would make the changes your professor requested and re-write parts of your paper to match the feedback your professor gave on your draft. I'm afraid that creating any type of new content for you, as your editor mentioned in her notes, is outside of the scope of Kibin's services. We provide an editing service, not a writing service, which means that we can only work to improve the content that is already provided in the essay, and creating new content for you is also considered plagiarism by your academic institution. You can find more about the scope of our services at https://help.kibin.com/category/107-kibins-scope-and-capabilities. Again, I do sincerely apologize for the misunderstanding. We're absolutely willing to help fix this situation for you, so please feel free to reach out to us at [email protected] or reply to any email from Team Kibin. Kind regards, Nikki L., Customer Service and Community Manager @Kibin
Customer
Wonderful experience, I will definitely use this company again, thank you!
Response from KibinApr 25, 2020
That's fantastic to hear! Wonderful experiences are what we always aim for. We hope to hear from you again soon. Robert K., Customer Happiness Coordinator @Kibin
Dawn B.
Jane has helped me tremendously over the years with a number of projects. She has a keen eye and is so very talented in helping to articulate ideas and concepts. She is a gem!
Response from KibinApr 23, 2020
Jane really is a gem! Of course, we're proud of our whole editing team, and we're always happy to see a particular editor click so well with one of our customers. Thanks for dropping by to let us know! Robert K., Customer Happiness Coordinator @Kibin
Kaye
Hi. Instead of editing my reference page, the editor advised me to refer to Purdue OWL.. I requested my reference page be edited for the sake of time. Instead I ended up revising the reference page myself. In the past, editors made the corrections and explained why, This editor did not help but kept referring me to Purdue OWL. In addition to paying Kibin, I needed to pay Purdue OWL also. I was very disappointed with this editor. My previous editors were excellent.
Response from KibinApr 22, 2020
Hi Kaye, We always want you to have the best experience with Kibin, and I'm very sorry to hear that you were disappointed with the edit you received on your reference list. I must admit that this feedback is a bit confusing, as I've checked over the reference list edit and do see that there were 71 individual corrections made to your 8 reference list entries. I can see that your editor did link you to the OWL at Purdue for some references. The OWL at Purdue is a free online resource to help students with referencing and citations. I've clicked on each of the links included in the comments but wasn't able to see any other place asking for payment. I apologize if there was miscommunication there. It seems that most of these links were provided as a resource for you to use in the future or to explain why the change was made since the changes were also made to the reference. However, sometimes when we edit reference lists, some information is missing. Our editors are advised to leave a comment to let you know what's missing and where you can find it on your original source, as the original source material is not always easy to verify on the internet. Occasionally, some editors are able to find the missing information easily, and they're able to update the information for you. I apologize about any miscommunication or misunderstood expectations with the service and this document. We definitely want to make this right for you, and we appreciate your business with Kibin over the years. Please feel free to respond to the email our Customer Happiness Team sent you regarding a solution to this issue, or you can send us a new email at [email protected]. We'll be glad to help you out further. Kindest regards, Nikki L., Customer Service and Community Manager @Kibin
Chol
great edition
Response from KibinApr 17, 2020
Thank you for taking the time to let us know! We'll let your editor know you were so happy with her work! Robert K., Customer Happiness Coordinator @Kibin
customer
Provided great edits in a very timely manner. Love this service and the editors conducting the reviews.
Response from KibinApr 16, 2020
What a lovely review. We really appreciate you taking the time to share your feedback with our team; it totally makes our day! Erin H. Operations Manager @ Kibin