KibinReviews of kibin.com

Response from KibinJun 30, 2020

Thanks so much for reaching out to us about your editing experience. I'm sorry to hear that you weren't completely satisfied with your edit this time around. Our main priority is your satisfaction, and we want you to have a great experience with us every time. Based on your feedback, it seems there may be a misunderstanding about the scope of Kibin's editing service. Because we are an editing service and not a writing service, our editors are unable to add or expand upon your content with their own words. This goes against our Academic Honor Code (https://www.kibin.com/honor-code) and is likely to be considered plagiarism by academic institutions. While our editors can't provide direct source material for you to help expand your essay, they are encouraged to provide comments and feedback that can guide you toward reaching your page or word count goal. I do see that your editor suggested several ways to expand on the content of the essay in her comments within the document. Is it possible that you may not have seen those comments if you were viewing the edits on a mobile device? We're happy to help you troubleshoot this further in addition to answering any other questions or concerns you may have. Your satisfaction is our priority, so please feel free to reach out to us at [email protected] or respond to the email from my colleague. We'd love the chance to make this right for you. Kindest regards, Nikki L., Customer Service and Community Manager @Kibin

Response from KibinJun 16, 2020

I'm so happy to hear that your experience with Erin K. met all of your expectations and our goals. We appreciate having you for a customer and hope to work with you again soon! Thanks for the stellar review! Amber R., Customer Happiness Coordinator @Kibin

Response from KibinJun 15, 2020

Thanks for the kind praise, Amy! We appreciate having you as a customer. Hope to see you around soon! Amber R., Customer Happiness Coordinator @Kibin

Response from KibinJun 5, 2020

Excellent news! Thanks for letting us know that you had a fantastic time working with Erin K. She is an invaluable part of our team, and we're thrilled you got to work with her to improve your assignments. Amber R., Customer Happiness Coordinator @Kibin

Response from KibinJun 4, 2020

Great editing is what it all comes down to here. Thanks for dropping by to let us know we hit the mark! Robert K., Customer Happiness Coordinator @Kibin

Response from KibinJun 1, 2020

It's good to hear that your editor's work is what you're hoping for. We appreciate your review, and we always welcome feedback to make sure your expectations are always met (and hopefully exceeded).

Response from KibinMay 31, 2020

Your satisfaction is definitely our priority, and I'm sorry to hear that this experience didn't meet your expectations. In reviewing the document, I was unable to find any errors remaining in the text; I do see that your editor left 14 comments throughout the 2.5 pages to ensure that your answers clearly met the requirements in your supplemental document. We understand that sometimes our users prefer a specific style of editing and that editing styles can differ among editors. That's why we offer the option to directly request a specific editor, so you might consider that option in the future. Because we want you to have the best experience with Kibin, we'd love to help make this right for you. Please contact us at [email protected] so that we can better understand what fell short of your expectations and how we can improve. Kind regards, Nikki L., Customer Service and Community Manager

Response from KibinMay 22, 2020

Thank you for the stellar review! We're thrilled to hear that you have had such outstanding experiences working with Jane. With her experience and keen eye, writers can step back confidently and take a quick breath. :) We are fortunate to have her on our team! Amber R., Customer Happiness Coordinator @Kibin