Kia Motors AmericaReviews of kia.com

This is the worst car brand as far as customer service EVER! They lied and told me my catalytic converter would be replaced (under warranty) in a week…. Tomorrow makes 2 weeks and the part still hasn’t come in! And this AWFUL make does not give loner cars while they hold your car! I live in HOUSTON, a city you can’t get around in without a car! This is my first and LAST Kia! Do not get a car with them! Horribly made and terrible customer service!

I love my KIA Niro, 2024. However, the Tasca dealership, in White Plains NY, which touts great service, is far from honest • The price was $5,000 higher than given by phone. • Felt bribed; they pretty much said "We'll throw in the touch-up paint if you write a good review" • Purchased car in the beginning of December. In January, I called and asked about my permanent license plates. Response "Oh, they just came in! On my desk, now." Really? I had been driving illegally, for weeks ! I also asked, at that time, for the paint, and oddly, "It just came in" ! They then said I could come pick it up. I suggested we meet somewhere in the middle (they in NY/ I in CT.) Didn't get back to me. I then went, in person, to USPostal Service and UPS. They both said OK to send such a small quantity. I called Tasca KIA back, told them the situation. Saying I would expect to get the paint by (over) a week later, or I'd write an HONEST review. Here I am !

I am a Consumer Reports member - and I have received 3 possible Kia Soul recall notices from CR. When I called Kia about these recalls - I was disconnected 5 times while waiting for a Kia Representative to answer. I did go on to Kia online and entered my vin # - And no Kia recalls are listed but I did have additional questions.

Well Kia replaced my engine after I picked up my car I noticed a loud noise coming from it now my car wasn’t doing it before I took it in for the replacement I spoke to the dealership and was scheduled to bring it back after arriving I told the ppl in the repair shop it wasn’t running right they told me I had to pay additional money for the inspection 🤦🏿 I was pissed so I pulled out and asked why must I pay for something you guy’s failed to do after leaving I called corporate and discussed it i told Kia corporate it’s a shame ppl engine’s are going out and the customers pay a fee to get the car back witch isn’t explained during the recall notice on top of that ppl car’s are being stolen do to them not equipping the vehicle properly windows are being busted cars are being vandalized and the customers still end up paying for towing services-getting they vehicle out the pound-paying for windows-getting they car out the shop all do to flaws on behalf of kia and it is not acceptable I just had to replace windows and just now getting my anti theft system installed I’m totally unsatisfied with these matters and they need to pay the customers for the inconvenience and bs we’ve been thru Aw whoever worked on my car left my alternator screws loose and I ended up fixing it myself smfh

I bought a Kia Sorento in Safford brown Kia Manassas dealership that was bad from the beginning I’ve been 5 times there and they could never fix it , promise me last time that Kia would replace the engine at no cost now they said it’s out of warranty, they sold me a bad car so they should fix it regardless, don’t buy here, don’t buy Kia because even Kia will not be responsible for there bad engines, this car only has 85000 miles should still be working fine but is a mess DONT BUY KIA

I would surely give them a negative 0 if I was able to. I received a letter to park my car if a certian light was on. The engine was catching on fire. They cant fix it till March. Its my only means of transportation, and that lights on my vehicle! Their response " Not their problem ". I will never buy another Kia.

I’ve had a horrible experience. Bought a CPO Kia sorento from Kia Battleground. My car wasn’t registered with Kia when I purchased it and doesn’t qualify for warranty. That year sorento was in a class action suit to cover blown engines. Many had stopped working due to a faulty part. For an unknown reason, according to a service representative, my random blown engine doesn’t qualify. At no time have I received a recall or possible issues with my car. I have never missed service for my car and made sure to take care of it. I was told my car would be fixed, but their service department was behind. Then after 3 weeks, two technicians were sent to school in GA to repair and replace the engines. My car would be first to be replace and fixed when they return. After renting a car for over a month, I was told my car didn’t qualify for the warranty I was told a month ago I did. I will never buy another Kia and strongly recommend that others do not either.

If I could give them negative stars I would. My warrantied 2016 Kia Sedona with only 50,000 miles suddenly without warning completely drained the oil and the engine seized…on a three hour drive. This was almost a year and a half ago and despite my providing more than the requested oil change documents Kia is ghosting me and blocking me from being able to comment on their social media pages. The engine is defective and currently there are 89 similar Sedona complaints filed with the NHTSA. Kia is knowingly selling defective engines and denying claims so they don’t have to report the engine failures to the NHTSA. DO NOT BUY A KIA!