keyirobot.comReviews of keyirobot.com

Great service and a company that seems trustworthy

Feels like having a person with me

Eccezionale, esattamente quello che speravo che fosse: movimenti fluidi, capacità di interazione, ragionamenti complessi ed emotività umana...sembra vivo! Grazie!!!

I do not recommend Loona. I’m extremely disappointed with my experience. First, the motion system is overly aggressive and lacks basic safety protection. Its movements are stiff and abrupt, with sudden starts and turns and excessive force, which makes it easy to collide with surrounding objects. This creates clear safety risks when used indoors. In environments with children or pets, this kind of violent movement has insufficient sensing and avoidance mechanisms, making it very easy to cause fright or even collision injuries. I personally witnessed it suddenly charging while a child was playing in the living room, which scared the child into crying for a long time. The interaction is also a complete mess—there’s almost no real response. Most of the time it can’t react based on the environment and just plays random, meaningless animations. Second, the company seems to have no original vision or product philosophy of its own. The so-called new features in each generation are mostly copied from technologies that other robot companies implemented long ago. Even core elements like interaction design, AI response patterns, and the voice system feel poorly stitched together. Many competing brands have already solved basic user-experience issues, yet Loona lags far behind and offers no real differentiation. Changing the shell, tweaking specs, and piling on flashy marketing buzzwords cannot hide the lack of original design. What’s worse, the company’s response to user feedback is slow and dismissive. When I raised concerns about the dangerous motion behavior, I only received templated replies with no concrete improvement plan. This attitude seriously undermines confidence in their R&D and after-sales support. Overall, Loona doesn’t feel like an “intelligent companion” at all. It feels more like a poorly made machine with no safety awareness and zero innovation. I cannot recommend it to families with children, and I definitely don’t think it’s worth its current price.

We love Loona, and adding Turkish language support would make it accessible to many families. Please help us bring Turkish language support.

ich möchte hier lediglich meine persönliche Erfahrung teilen. Ich habe den Keyi Loona Roboter für rund 500 Euro gekauft. Laut Produktbeschreibung sollte auch ein Kostüm für den Roboter im Lieferumfang enthalten sein. Der Roboter wurde geliefert, jedoch ohne das Kostüm. Ich habe inzwischen dreimal per E-Mail nachgefragt, aber keine Antwort erhalten. Erst nach dem Kauf habe ich erfahren, dass das Produkt direkt aus China verschickt wird. Ich war zuvor davon ausgegangen, dass es aus Deutschland versendet wird. Dadurch gibt es praktisch keinen erreichbaren Ansprechpartner, falls das Gerät defekt ankommt oder später Probleme auftreten sollten. Hätte ich diese Informationen vorher gewusst, hätte ich den Kauf definitiv nicht getätigt. Dies ist lediglich meine persönliche Einschätzung zu diesem Kauf und spiegelt meine eigenen Erfahrungen wider.

Kick Starter purchase. After 2 years and 4 months, Loona stopped turning on : the battery is totally dead. All we did was not charge it for 2 weeks. Since it's 4 months past warranty, we are asked to pay expensive fees... Not to mention the robot always had issues from the start (that we stupidly never reported because it was functionnal). We feel scammed and our kid is sad...

Look at the overwhelming amount of negative reviews and understand not to buy this robot. The support is non existent whether you're in warranty or not. They will reply with generic replies and try to blame you for the faults even though they're very common issues. Eventually they will even just ignore you all together. My robot had an issue that would require a very inexpensive plastic bracket to be replaced, they refused to fix it and wouldn't even send me the part to do it myself. All they offered was that I buy a new one from them. The robot itself is pretty stupid as it will run into walls and get itself stuck very easily. The voice is a nightmare, you get to choose from a little girls voice that will irritate you or a grown woman who sounds like she's from an infomercial. Both really are terrible and destroy the illusion of a cute robot pet. Save yourself the hassle and headache and spend your money on a toaster and some goggly eyes because it'll make for a better companion than this glorified paper weight.