Hamit Berkant/Nilgün B.
Limited Capabilities. Good as a toy but needs to be developed as an AI asisstant
We bought the product but returned after 6 to 8 hours usage. Our return reasons which can be reference for future developments are listed below. - Poor situation awareness. Loona a couple of times stucked between two chairs or objects and could not take him out of the situation. - Non- automatic TTS switch and Language change. Loona can only recognise one language at a time or can not call proper language tts for texts stories etc. It reads German text using only selected TTs. - Poor customization. Only blockly programing can be used and no additional adaptaion allowed. No time scheduling is available. - Poor accessability. When Loona is charging you can not wake him up. Connection is not possible. - No mapping capability. Loona has no mapping capability and he lives difficulties to find and enter charge station. Mapping capability also leads to programming , communication and interaction limitations. - Finally we have detected a scratch inside the charging station.
Response from keyirobot.comOct 22, 2026
Hi there, thank you for taking the time to share such detailed feedback about your experience with Loona. We’re sorry that the product did not meet your expectations and that you decided to return it. We especially appreciate you outlining the specific areas that affected your experience. Feedback this specific is valuable to us because it helps highlight where the overall experience can be improved. We’ll make sure these points are shared with the relevant team as reference for future product and software development. Thank you again for giving Loona a try and for providing such thoughtful feedback.




