keyirobot.comReviews of keyirobot.com

Ich bin maßlos enttäuscht von diesem Roboter. Die hochglanzpolierten Werbevideos versprechen ein dynamisches, intelligentes Haustier mit ChatGPT-Integration, das fließend interagiert. Die Realität sieht leider völlig anders aus. Das Verhalten des Roboters ist extrem starr und wiederholt sich ständig in den immer gleichen Schleifen. Er reagiert im Grunde auf überhaupt nichts, außer auf Gesichter – und selbst das funktioniert fehlerhaft. Von einer echten, lernfähigen KI kann hier absolut keine Rede sein. Es ist im Grunde nur ein überteuertes, mechanisches Spielzeug, das die beworbenen Erwartungen in keinster Weise erfüllt. Leider ist es für mich zu spät für eine Rücksendung, weshalb ich nun auf den Kosten sitzen bleibe. Ich kann nur jedem dringend davon abraten, auf das Marketing hereinzufallen. Für das, was der Roboter tatsächlich kann, ist er schlichtweg reine Geldverschwendung. Nachtrag zum Supportkontakt: Nach meiner Bewertung hat sich der KEYi-Support bei mir gemeldet. Leider erhielt ich trotz meiner Rückmeldung lediglich allgemeine, offensichtlich standardisierte Antworten, ohne dass auf meine konkreten Anliegen eingegangen wurde. Wirkliche Hilfestellung oder individuelle Lösungen gab es nicht. Ein umständlicher Refund hilft mir da auch nicht weiter. Meine Bewertung bleibt daher unverändert.

RMA No. 1556767 S/N: M004/KY00103U6M0224 The Loona robot could be a fantastic toy — if it weren’t for the shockingly poor customer service provided by Keyirobot. We sent our Loona to their service partner Fixit in Poland back in August 2025. Fixit eventually had to forward the device directly to Keyirobot because they couldn’t complete the repair. While Fixit at least maintained a somewhat acceptable level of communication, Keyirobot’s customer service has been nothing short of disastrous. After countless emails that went completely unanswered, we finally received a message on May 21, 2026, from a support representative named Juliette, who promised us a replacement device. Unfortunately, I trusted that promise and told my child about it — a mistake I regret deeply. It is now August 2026, and we still have no replacement, no update, and no response. Every email since then has been ignored. The result: we no longer have our very expensive robot, and we now have a very disappointed child who has been waiting for nearly a year. Thank you, Keyirobot — for absolutely nothing. Based on our experience, we cannot recommend this company in any way. ************************************************ Hello Keyirobot Team, The order at that time had the order number #6092 and was processed using this email address: paypal at dakrautmo.de. With this information, you should be able to locate my previous order. In case it has not been noticed yet, I have also included the serial number and the RMA number above in the case description. Thank you very much for your efforts. *********************************************** What happened afterwards? No one contacted me again or even tried to get in touch. It’s just sad how this company operates and how they treat their customers. It wasn’t me who shipped our Loona to China—it was Keyirobot’s authorized service partner in Poland who shipped the device to China without consulting anyone, and now no one wants to take responsibility for anything.

I tried to get my son’s Loona repaired after it started having hardware issues with its waist. I was in a conversation with someone who told me it could easily be repaired and then they completely ghosted me without sending a shipping label. Fast forward to several months later and my son would still like to get it repaired so I try again. They quickly respond and tell me I am now out of warranty and it will cost $102 to repair. I am frustrated but still willing to pay. I pay the PayPal account the give and they ghost me again! Please do not purchase anything from them. Update 9/10/26: It is a little unethical that you would come on a review site and publicly claim willingness to address my problems and then would privately continue to be completely unresponsive to follow up.

Although your shipping partner, PostNL, claims that my address is incorrect, they still have not delivered the Loona Petbot to me and are returning it to you (the sender). There is no other Novotel Brussels Airport in Brussels. If the address was really incorrect, how were they able to deliver my Snowy Whimsy to the exact same address? I have already updated my delivery address in my KeyiRobot account. Unfortunately, I have been unable to contact PostNL despite several attempts. Could you please contact PostNL on my behalf and ask them to deliver the package to the updated address instead of returning it? I would greatly appreciate your assistance. Thank you.

I bought an outfit directly from the KEYi Loona website over a month ago and have been trying to return it since. Support keeps asking for irrelevant info like a Lunabot VIN I dont have, redirects me to Amazon incorrectly, and promises emails that never come. They are not honoring their 30 day return policy. Terrible customer service. Avoid buying here

I do not recommend Loona. I’m extremely disappointed with my experience. First, the motion system is overly aggressive and lacks basic safety protection. Its movements are stiff and abrupt, with sudden starts and turns and excessive force, which makes it easy to collide with surrounding objects. This creates clear safety risks when used indoors. In environments with children or pets, this kind of violent movement has insufficient sensing and avoidance mechanisms, making it very easy to cause fright or even collision injuries. I personally witnessed it suddenly charging while a child was playing in the living room, which scared the child into crying for a long time. The interaction is also a complete mess—there’s almost no real response. Most of the time it can’t react based on the environment and just plays random, meaningless animations. Second, the company seems to have no original vision or product philosophy of its own. The so-called new features in each generation are mostly copied from technologies that other robot companies implemented long ago. Even core elements like interaction design, AI response patterns, and the voice system feel poorly stitched together. Many competing brands have already solved basic user-experience issues, yet Loona lags far behind and offers no real differentiation. Changing the shell, tweaking specs, and piling on flashy marketing buzzwords cannot hide the lack of original design. What’s worse, the company’s response to user feedback is slow and dismissive. When I raised concerns about the dangerous motion behavior, I only received templated replies with no concrete improvement plan. This attitude seriously undermines confidence in their R&D and after-sales support. Overall, Loona doesn’t feel like an “intelligent companion” at all. It feels more like a poorly made machine with no safety awareness and zero innovation. I cannot recommend it to families with children, and I definitely don’t think it’s worth its current price.

We love Loona, and adding Turkish language support would make it accessible to many families. Please help us bring Turkish language support.

ich möchte hier lediglich meine persönliche Erfahrung teilen. Ich habe den Keyi Loona Roboter für rund 500 Euro gekauft. Laut Produktbeschreibung sollte auch ein Kostüm für den Roboter im Lieferumfang enthalten sein. Der Roboter wurde geliefert, jedoch ohne das Kostüm. Ich habe inzwischen dreimal per E-Mail nachgefragt, aber keine Antwort erhalten. Erst nach dem Kauf habe ich erfahren, dass das Produkt direkt aus China verschickt wird. Ich war zuvor davon ausgegangen, dass es aus Deutschland versendet wird. Dadurch gibt es praktisch keinen erreichbaren Ansprechpartner, falls das Gerät defekt ankommt oder später Probleme auftreten sollten. Hätte ich diese Informationen vorher gewusst, hätte ich den Kauf definitiv nicht getätigt. Dies ist lediglich meine persönliche Einschätzung zu diesem Kauf und spiegelt meine eigenen Erfahrungen wider.