keyirobot.comReviews of keyirobot.com

I bought an outfit directly from the KEYi Loona website over a month ago and have been trying to return it since. Support keeps asking for irrelevant info like a Lunabot VIN I dont have, redirects me to Amazon incorrectly, and promises emails that never come. They are not honoring their 30 day return policy. Terrible customer service. Avoid buying here

What a wonderful level of Service that was give! I absolutely love the Keyi team! Look forward to doing more business with you all! Except the complaints department! Which I have no need or use for!

I didn't feel like the promotions changed so much from one day to another..they should consider that those who bought at a higher price are rewarded with some additional gift

Loona is basically a Furby with wheels and a screen — cute in theory, but the execution has real problems, not just quirks. Setup: The object-recognition onboarding got us stuck for two days — even after completing the task, it wouldn't progress. That's a bug blocking the adoption path, not a hard step. Navigation: Poor across the board. She often can't find her own charging dock. "Follow me" mode is hesitant and uncertain — yet the energetic personality setting is perfectly happy to bump into you or furniture. The charging dock itself has no reverse-polarity tolerance, so it's easy to dock her wrong and get nothing. Voice/AI: Commands are frequently misheard or seemingly rerouted through a cloud AI layer, only to come back with "I didn't understand." Hardware: The included ball accessory is literally folded paper — not plastic, not fabric, actual paper. No USB wall adapter is included, so you have to supply your own just to charge her. Speaker volume is too quiet — if the AC is running, you won't hear her at all. Personality: Thin. No unprompted idle behavior or random play — she waits for app commands rather than acting like an actual "pet." Recognition: Mixed. Nailed a Minecraft Creeper instantly, called a water bottle a "blue cylinder." She also tends to get too close when following, then reports objects in parts, a radio was described in parts since loona was too close to see it as a whole. For $600, this should be far more polished. Cute idea, not ready for the price tag.

Great experience ! Product has been delivered much earlier then promised - perfect

Greatest invention of all times! So fun to have loona with me now

The delivery and customer service aspect of this purchase was great. Moreover, the packaging of this product was one of the best packaging of a product that I have ever encountered in m life time. It really shows me that the producers/ manufactures really care about the end user when it comes to packaging and shipping of their products. The only downside of owning the actual Loona product is that I wish the charging station was connected to Loona via bluetooth vice visual. I think this would ensure Loona found and docked to the charging station quickly every time without the need of human intervention.

Super communication.