KeurigReviews of keurig.com

I bought the smart new machine. On the second day I had it, it was leaking water under the machine on my counter and in the part you pull out from under the cup. I called 8/13/2021 and 12 times I called and one person, Joanne had no clue what she was talking about. I called back hoping to get a smarter person but she kept answering and I hung up. Is she the only one working at the company! How dare they take my $99.00 and membership commitment and not help me on the phone. If I don't get a call from them soon I am sending the machine back! They have their dam nerve to treat me like this. BEWARE! 8/17/2021: I spoke to someone named Ace the other day and he was much nicer and knew how to help me. He sent me a replacement new machine and got it today but I sent it back an hour later since the box had dents (UPS throwing it on the truck maybe), the part where you insert the k cup was opened and not taped, the seal on the inside box looked tampered with. I am giving them one more chance and if they cant do it right, Ill send my defective machine back and get another brand. This is disgusting the way I have been treated so far. Keeping this at one star review.

Do not order from the website they are scammers i dont even want this brand anymore they couldnt cancel a order only after a few mins of purchase had to call 3 times and threaten to stop payment from my bank for them to finally cancelhorrible experience screw keurig going with a different brand

I am the most upset I have ever been with a company!!! The rep. Mario, however, was very nice and did his best to try to connect me with someone who could help me. I had my recurring order processed and received and then within 7 (ish) days, they charged my card $110 because they said I cancelled my new member contract that said I need to set a recurring order. I find that VERY CONVIENENT that when I only had 4 boxes left (so 1 order) the membership is cancelled so they can get $110! BUYER BEWARE Update!!!!! I received a call back to get my authorization to have my last order processed for the 4 boxes AND credit BACK of the $110 taken from me.

ORDER # 241410569 ORDER # 241411472 ORDER # 241414115 ORDER # 241410180 ORDER # 241407991 ORDER # 241410569 ORDER # 241411472 ORDER # 241414115 ORDER # 241410180 ORDER # 241407991 Orders not canceled, not shipped, money is gone from my bank account ... After posted the review, orders placed 3 weeks ago, finally canceled !!!! Thank you, Keurig , for your incomparable business !!!

I wanted just to order some Green Mountain coffee! French Vanilla Decaf pods. For the wife instead of searching a location! BE CAREFUL! I avoid sites that save payment information and their site does! No easy fix exists as the person who answered the call to remove my info didn’t offer anything!

If you make a return, you have to pay for the return postage. I tried to cancel an order within 5 minutes of placing it and they couldn't help me. It's obvious why giant companies like Amazon are unfortunately a better option than dealing with the company directly. I understand small businesses making you pay return postage, but KEURIG? An 11 billion dollar company? That's just ridiculous.

The worst experience I've had ordering online. I ordered a keurig coffee maker from their website because with free shipping it stated it would ship in 1-2 business days and arrive in 3-7. Well after 3 days the maker has not shipped. I called customer service and talked to Juan and he told me NO the item ships in 3-7 business days (even though while I was talking to him I was looking at my account on their website where it stated 1-2 days) He assured me the coffee maker will be arriving soon. I was not happy with that so I asked to speak to a supervisor and was transferred to Lisa. She told me the coffee maker is on its way. I responded saying I was not happy and I wanted a refund. She told me once an order is placed they cannot refund me but since the coffee maker didn't ship on time I would not be getting charged and the order and it would be canceled. That last statement completely contradicts everything they had been saying as they had told me multiple times the coffee make would be arriving soon. I asked her about this and she assured me since the coffee maker didn't ship the payment will not go through. Suffice to say I will never be ordering from this establishment again and I urge everyone not to as well.

My Keurig machine broke so I went online to try to fix it. After watching many videos and trying everything, I called Keurig to ask for help - their number was very easy to find on their website, and there was also an online chat. This makes a HUGE difference as most companies lead users to "troubleshooting" web pages that are useless, and offer zero human contact. When I called, the woman I spoke to was super courteous, bright, apologetic, and helpful. She didn't need to ask too many questions, and quickly sent a replacement machine free of charge. This makes me know that when I buy a Keurig under warranty, they are quick to replace. I only wish I had gone to the Keurig site first when googling "Keurig machine broken", instead of wasting time watching amateur videos online to fix it. Keurig should own the SEO for these searches so people don't waste time watching amateur, old product videos with mounting frustration.