KeurigReviews of keurig.com

*Update 10/18/21. Officially the worst! Still hadn't received our parts so I emailed customer service. No response. Finally got through to someone who said my order had not been placed with the last person I spoke to. I can't understand how you can't be considered a high-end brand with such horrible customer service. I'm downgrading from two stars to one star. And that's only because I have to have at least one star. Absolute WORST customer service I have EVER received. Initial call the agent insisted I open an account. I don't have time for that - I just need a part. After an hour and given all of the shipping info, I'm told I have to call back because their system is down for maintenance. Are you f'ing kidding me? You didn't know that before I wasted time on hold and talking to you? I was then given a "case number" to call back with. I have tried to call REPEATEDLY and each time I'm disconnected after being on hold for about 10 minutes. FINALLY spoke to someone that could help me. However, after all of this wasted time and effort, I can assure you our next coffee maker purchase will not be Keurig.

Worst Ever ! Beyond frustrating.. My brewer needs to be replaced. They have you jumping through their hoops trouble shooting, descaling, and avoiding the situation. Called four times and got disconnected 3 times.

I have had now 3 different K 155 pro coffee makers fail. The last time a rep pretty much agreed that out must be a design failure when I asked to get a different comparable model because these do not last but a few months. At the high cost, I’d expect a lot better. Here it is over 3 weeks later and I’m still waiting on a call back from the “customer care” department! The name of that department should be changed because obviously the customer doesn’t matter and Keurig doesn’t care!!

I gave a bad review a few days ago regarding my replacement being shipped when only the shipping label had been printed. Well I must say, I’m impressed because I received the replacement Keurig today. I called them on 9/13 to left them know the Keurig stopped working and I received it tonight 9/16. I am happy. I will have my coffee ☕️ in the morning if all goes well either the replacement.

There was an issue with an online order and no one at Keurig could help. FYI: Years ago, Keurig outsourced customer service to South America. Representatives could barely understand, much less speak, English. No one knew how to resolve the issue. Keurig's US headquarters is in Burlington, MA and I have filed a complaint with the MA Attorney General's office so that online order issue will be resolved.

Stopped working after 7-8 months. Opened a ticket about a week ago on their website, but still no response. Thinking about buying another one (definitely not from Keurig) just to spare my time and nerves.

Quit working after 8 months. Sent all info requested to Keurig to get a replacement. I purchased from Amazon. Keurig will not replace so now need to find another coffee maker. Not sure what else I could have sent them but maybe the broken coffee pot and they did not want that! Too much money to now replace after 8 months!

Rewards are awesome! Now sometimes Keurig isn’t the cheapest or they’re sold out of favorites, but I love the coupons and quick shipping when in need. I’ve been a customer for years now and when I’m ready for new brewers I always get 1/2 off. I have so many points that when I go to the site it sometimes feels line Christmas. I do wish they’d let you buy some things with just points, no money.