KeurigReviews of keurig.com

I purchased a dual brew and in Sept and the hot plate is defective. Called customer service three or four times and each time the customer service agent said someone will call me back. He was not helpful and kept twisting the issue, trying to make it sound like I damaged the hot plate. He was a foreigner and a complete jerk. No one has called me back and the coffee pot still remains defective. Keurig is the worst product, don't waste your money!

Unfortunately, the water reservoir for my Keurig K cup coffee maker was leaking. I contacted Keurig customer service, and was pleasantly surprised and how helpful the individual I spoke with was. Within a week, there was a new water reservoir at my front door. It's comforting to know that there are still companies that care about customer service.

If there was a "-10 Rating" that's what I'd give them! My $229.99 Keurig K-Duo stopped working after 10 months. All it said was "Add Water" & I've never let it even get low on water. I called Keurig Customer Service…. A painful experience. Very broken English & hard to understand. He had me empty the water tank & fill the water tank at least 5 times…. Filtered water, tap water, filtered water, tap water…… After saying my name at least 100 times & putting me on hold 10 times, he finally said he would send me another water tank. After a week, I received it…. Yes, the wrong size. When he asked me for the serial number 5 times, how could he possibly send the wrong water tank? I called back & explained what happened. 10 apologies but would have to "escalate the matter." Someone would get in touch with me in 24 hours. Nothing. Waited a week & nothing. Called back. Again 10 apologies & "I will guarantee you someone will call you in 24 hours." It's now been 6 days & haven't heard a thing. I'm going to take this Keurig that's hardly been used, plus the extra water tank, and throw it all in the trash & never purchase another thing from Keurig in my lifetime!

Horrible customer service. Never received a return slip to return my order. Very difficult to get ahold of anyone.

No response back from email I sent to them and on Facebook messagner about our keurig and I called them/i can't understand the person plus going to send me an email, so, can send me a new keurig which he never did and im not too happy about this at all Can't get through We need coffee in the morning Please help me Not happy at all

I purchased a defective keurig that hoards water and then floods my countertop. I called several times to report the issues because the warranty states that "Keurig will, AT ITS OPTION, repair or replace a defective brewer" They make it hard af to get a replacement.. Many trials must take place before they take you seriously. The first girl regarding this issue put me on hold 25 times and had no idea what she was doing for over and hour and then gave no solution. She told me its not defective and its working because it worked while I was on the phone with her. The second person also tried walking me through even more troubleshooting and now I am a kuerig maintenence tech! They refuse to activate warranty unless you go through these trials and fix it yourself. After I couldn't get it to work she said the warranty department would call me back. I never received a call back. 3rd time I called about this issue I finally got a decent person, more troubleshooting, but in the end he had no clue what was wrong with it and told me to call back tomorrow if it does it again so they have it documented and to NOT expect a call back right away from warranty department. 🙄 90$ FOR THIS PIECE OF CRAP. The warranty doesn't cover property damage from defective keurigs either. This company is THE ABSOLUTE WORST. Go buy a 20$ coffee pot. Keurig is a terrible, unethical company and degrading towards its consumers. Pathetic!!

I ordered a Kuerig which I needed to return because it was a duplicate wedding gift. It is unboxed. I called Kuerig and was told no one from customer service was available but someone would call back the next day. I waited a week. I called again, and after being told no one was available, I asked where my calls were being routed because I could get not get any customer service. Then my call was transferred. I was then told that due to my inconvenience, a prepaid label would be sent, expected arrival between 1-3 business days. Three weeks later, I am still waiting. I called again today and was told their system was down and asked to call back tomorrow. I thought Kuerig was a reputable company; I was wrong.

I ordered the Keurig Supreme Plus, stopped turning on within 3 weeks. I have been calling to no avail. The system is always down, they never return calls as promised or I get hung up on. I still have not heard on the status of my replacement. The worst customer service ever. The reps are off shore and have no concept of American customs and empathy. I would never recommend their products just on the basis of their CS.