KeurigReviews of keurig.com

I received the Keurig Supreme Plus as a Christmas gift in December 2021 (since I had owned one previously). Registered my product on their website and it was working fine until recently. It just stopped...no matter what I did, it wouldn't brew coffee, only water. Used customer support chat--got nowhere. They went through typical 'troubleshooting' crap that's obviously listed on their screens. Then they told me to call, which obviously goes to some support line out of the USA (nice--the former 'Vermont" company outsources). Many, many frustrating minutes with the rep basically throwing blame on everything from the type of water, to improper descaling. Next step was to 'prove' I had this coffeemaker (remember--I completed the online warranty!) including sales receipt, a picture of the coffeemaker with a white poster board with my name, address, phone and today's date, photos of the serial ## (which I gave her on the phone). They said they'd send a replacement if I completed all their tasks. I received an email that the serial number wasn't legible, so they cancelled my replacement. What's the point in a warranty if you're not going to honor it. This was a $230.00 system--next time, I'll ask for a cheaper model.

Bought KSlim 2/15/22. Descale light keeps blinking after descaled. Contacted company by phone, email and regular mail to Corporate 4x. Promised new Keurig. Nothing received. Provided all pictures and serial # and Amazon receipt 4 times as instructed. Contacted BBB now as they refuse to honor warranty.Re sent all photos. 4 phone calls. 4 emails. 1 letter mailed.

My Keurig stopped functioning after 3 months. Costumer support was prompt to respond and understanding. After submitting the required information, I received a rejection notice. However the support staff patiently explained what was missing and showed me how to correct the issue. In no time I received a replacement. There was never a wait time when i called.

I purchased the duo coffee maker about a month ago. I am not happy at all regarding the heat plate. It’s teflon and it’s just peeling. One month and this happens!!!!

I have the duel coffee maker and when pouring coffee it makes a mess! Called the company and they sent me a replacement with a new design. Worked great for a few days and then started making a mess again while pouring. Called again and they sent me another replacement and it’s the same carafe which again makes a mess! I literally can’t fathom how this company can’t design a carafe that doesn’t leak and dribble while pouring. So disappointed as now I have to try to find another coffee maker that will fit into my coffee bar. This one fit perfectly and all the other ones I have looked at are too tall.

Last month, I decided to sign up for a Keurig offer to receive a new [free] coffee brewer with the obligation to purchase [24] boxes of K-cups over the next 12 months. I ordered out [4] boxes of k-cups and the coffee brewer, no problem. This month, I ordered TEN [10] boxes of k-cups to try to bring down the obligation of 24. Instead, I only got "credit" for another FOUR boxes [instead of 10]. Upon calling customer service and speaking to a Japanese girl in broken English, she advised me that no matter how many you buy - as long as it's at least 4 boxes - you only get credit for 4. So so far I've purchased 14 boxes, but only got credit for 8. The real problem is, there is NOWHERE they tell you this when you sign up for the program. A scam, to be sure. The cost of coffee is rising, but I can't purchase ahead and was never told this. SCAMMERS!

Keurig is one of the most unethical companies I have ever dealt with. How can you market your products in every store possible in the US and outsource customer communications to foreign countries, leaving us to deal with people who speak little English. There are many people in the US who need jobs. Why not hire them? I provided everything I was told to provide for a warranty issue to no avail. I have cancelled my account with them and all future shipments. I have purchased another brewer and IT WAS NOT A KEURIG! I will never do business with these people again. They have no integrity whatsoever, and rest assured I will run their name in the ground every chance I get. THAT IS A PROMISE! Shame on you! How much are you paying your people to garble everything they say? I may be only one kog in the wheel, but believe me the "ones" can make a BIG impact!

My new keurig died after 6 weeks, I called their customer service number, the representative told me I'd get a replacement. I recieved an email with instructions to initiate the process which I adhered to precisely. Almost immediately I received a rejection email citing numerous possible reasons for the rejection, many of the reasons were not germane to the instructions. No specific reason, just a list of possibilities none of which were applicable.They have a monopoly and they know it.