KensingtonReviews of kensington.com

I purchased a Kensington SD4841P dock over a year ago, it worked very well , but unfortunately it developed power delivery issues recently. I raised a support request through the website, and Emad Uddin from the support team got in touch. He patiently guided me through all the troubleshooting steps and was extremely knowledgeable throughout the process. When we determined that the dock had developed a hardware fault, Emad promptly arranged for an upgraded replacement, as the original model had been discontinued. It’s a real pleasure to interact with customer support professionals who have strong technical expertise and can provide meaningful solutions. Kudos to Kensington for being such a customer-centric company, and to their support team for being so helpful. I’m glad to be a Kensington customer and will continue to be. Thank you!

Trackball very good for tendonitis. Purchased a Kensington trackball 2 years ago, with usage everyday. It stopped working randomly. I was able to get a replacement very quickly after a few troubleshooting checks that indicated a hardware issue. Excellent customer service skills.

They are a very good company, customer service is brilliant. You can trust this company the products are genuine and of extreme good quality. Products arrive following day.

Outstanding response time, very customer-focused, and excellent service. Highly recommended.

I had an issue with my mouse that appeared a couple years after purchase and they sent me a new one for replacement. This is very good customer service; they did not ask me for excessive proofs or waste my time or anything. As for the products themselves, trackball mice are far better than normal modern computer mice, and Kensington is definitely, beyond doubt, within the top 5 manufacturers.

I contacted Kensington about the warranty on my mouse that stopped working. Emad assisted me, I was surprised how easy the process was. I am thankful for his help and work ethic.

I placed a headsets order for my company, but they arrived incomplete. I contacted Kensington Support, and Emad Uddin was the team member who assisted me from the beginning of my request and answered promptly. He was kind, efficient, and professional. He also followed up until he made sure I received my complete order. Thank you, Emad, for making my experience with Kensingtona great one.

I bought a Kensington two SD5760T USB hubs from Amazon with 3 year manufacturer warranty. After about 6 weeks of use, one hub had two 5gbps USB ports failing frequently. I contacted Kensington Support. They accepted my troubleshooting diagnosis -- defective hub. I received a replacement in the mail about 2 weeks later. I feel that the premium support provided by Kensington was worth the premium price.