KensingtonReviews of kensington.com

j'ai acheté sur Amazon un ensemble clavier/souris Bluetooth de la marque Kensington. Après quelques mois d'utilisation l'ensemble est tombé en panne. Après des échanges techniques avec le SAV, la société m'a fait parvenir un nouvel ensemble neuf et parfaitement fonctionnel. je suis satisfait du traitement de ma demande de SAV

Great customer service. Had an issue with a backpack and it was resolved in a professional manner.

Absolutely immaculate support. I had lots of issues with connecting my H3000 headset to Teams. I sent an email and explainedmy case and Kensington support replaced my headset with a new set. Really reactive and friendly, thank you 🍾🙏🏻

Reached out to them to see about purchasing some replacement rubber feet for my trackball mouse since mine were coming off. They let me know the rubber feet weren't available to purchase on their own, however they verified my device was still under warranty and will be able to replace mine. The whole interaction was done via email and they replied almost in real-time. They EXCEEDED my expectations!

Very efficient and quick response from the team, especially Manish Reddy who was very happy to quickly resolve my issue regarding a replacement item. I appreciated his great customer service and quick response. Thank you

I have a Kensington Orbit Trackball that my wife loves. It began having intermittent connection problems a little after one year. I contacted customer support and they responded immediately and made a few suggestions to resolve the problem. Those did not work so they will be sending me a replacement. Very nice. Thanks very much!

The case that was advertised as fitting my computer did NOT fit. Per their instructions, I returned the case. It has been over a month and after three long phone calls I still have not received a refund.

💰 Ho acquistato il Kensington VeriMark Desktop Fingerprint Key (62 €) sperando in una soluzione sicura e comoda. All'inizio è stata una pessima esperienza: una volta raggiunto il limite di 10 impronte digitali, il dispositivo risultava bloccato e non più utilizzabile. Il reset non era possibile da Windows né tramite l’app Kensington. 📩 Dopo settimane di test e diversi scambi con l’assistenza, ho finalmente ricevuto uno strumento ufficiale (non pubblico) per resettare completamente il lettore. Funziona perfettamente, e ora il dispositivo è tornato operativo. 🔐 Nota positiva importante: Il lettore, una volta sbloccato, si è rivelato molto preciso e veloce. In ambienti con poca luce, o semplicemente per comodità, è spesso più pratico della webcam con Windows Hello. 📌 Consiglio a Kensington: Integrare nell'applicazione ufficiale un'opzione per cancellare tutte le impronte digitali. Finché questa funzione non sarà accessibile da tutti, il rischio che il dispositivo venga considerato “usa e getta” rimane concreto. 🔹 Alla fine: ottimo hardware, esperienza utente migliorabile.