KensingtonReviews of kensington.com

Could not supply a spare part and keeps sending mails saying the problem will be closed if I don't respond ... for over a year now ..

On 28.5.2025, I booked the hotel for 1 night trip and check out on 29.5.2025 at Radission Blu Kensington Hotel in London. Small insect which located at the ceiling of my Room. Even I have checked out, I found the Hotel is still holding my deposit. Email replied by the Hotel refund of deposit will be 2-3 business day. However, if not, I should contact my bank to process the cancel of the payment. I am not very satisifed such answer. On 5.6.2025, I found the deposit is still outstanidng and I have to spend time and effort to contact my bank which will go through a series of procedure to cancel such deposit transaction. Not a good experience.

Ce produit n'est pas compatible avec tous les ordinateurs : je n'ai pas lu cette mention dans la description: ci dessous la réponse du SAV de Kensington : "Nous comprenons, mais comme nous vous l'avons déjà indiqué, l'ordinateur portable doit être équipé du mode USB-C (Alt mode/Alternate mode) pour être compatible avec la station d'accueil UH1400P USB-C. Comme votre HP LAPTOP 39.6 CM 15S-FQ5112TU, n'a pas Alt mode/Alternate mode, il n'est pas compatible avec la station d'accueil UH1400P USB-C." Il en découle qu'au travers de cette station d'accueil, l'écran n'est pas détecté par cet ordinateur. Sur un autre ordinateur, qui lui est bien compatible, pas moyen de lire une clé USB.

I did have a SD3500v USB 3 Docking station, while to functionality of it worked ok, I needed to get a replacement power cord. The item is about 12mths old I rang and asked for if they stocked them as I couldn't find one on their website and I have already been to office works and another local store similar to see to get a power cord. The other I tried have don't have the same voltage so while it will fit in the socket they won't work. Speaking with the lady, she wasn't sure, would speak with the supervisor and let me know, she took down my address details even. Pretty disappointing that my $270 docking station is unusable. I will not purchase these products again.