Kendra ScottReviews of kendrascott.com

I ordered a pair of pink dangle earrings and in 2 weeks one stone fell out. I then looked at all the necklaces, bracelets and earrings I've ordered over the last 1-2-3-4 years at a cost of well over $2000. A number of them have lost the gold color and the underlying brass is all that remains. The quality of this jewelry is very low and cheap. I extremely disappointed, not only with the crappy items that I have to throw away, but also with the horrible customer service. They accused me of abusing the jewelry. I never wash with it on or use perfume and take it off immediately upon my return to my home. I will NEVER buy any more inferior Kendra Scott products again!

I order a pair of earrings, a ring, an a bracelet. The bracelet did not arrive in the box with the other two nor did it arrive later. I have emailed numerous times regarding my missing item, I have never been contacted back. I wish I could’ve gotten a refund or the item shipped to me.

A days ago my daughter and I went to the southlake location , and customer service was the worst I had ever experienced, when asking for help they all seemed mad and just ready to go home since they were closing at 6 pm . Everyone I asked for help they would go get someone else to assist. I had never seen this happen, not sure if it was because we looked like we had no money Or because of our race. I will never go back into this store . It was very disappointing.

Just be aware when you purchase the Insider Membership and it says on their website in several places Free shipping on Every order, that is a false statement!! When I called customer service and asked why I’m being charged shipping I was then told it excludes Yellow tag items! Nowhere on their website mentions that fact. I wish I had know that fact before I became a member.

Poor customer service. If you need to return it takes 10-15 days to receive credit and after 15 days credit still not process. Awful calling customer service, no answer. Never will recommend anyone to shop there!!

Nothing wrong with the products, but be aware that if you buy something online you can’t return it in a store. Also if you buy in a store they don’t return your money back, they just give you credit. Big unpleasant surprise for me!

I purchased three pairs of earrings on December 1 2025 and was offered a free necklace. When I received my order on December 5, 2025 it contained one pair of earrings and the free neckless. It took me three days to finally speak to someone in customer service. I was told to take a picture of the box and its content. I then received an email saying they would send out the two pairs of earrings with expedited shipping. It’s December 11 and I’m still waiting for Kendra Scott to mail the earrings. I have ordered from this company in the past with no problem, but I will be looking elsewhere to purchase costume jewelry.

Kendra Scott offers trendy, accessible designs, but the jewelry is often overpriced for its quality, which tends to be inconsistent and costume-like. Their customer service policies are frequently reported as rigid and unhelpful when issues arise.